For merchants, ensuring that goods pass through customs smoothly and are delivered to customers safely and promptly is the top priority. However, since each country and region has its own set of customs regulations, some countries and regions charge commodity tariffs and other fees according to local customs policies when goods are cleared. Customer service staff should inform customers based on the information they have; if they do not understand the customer’s local tariff policy, they can also suggest customers to consult the local customs in the email. The following sample article can be used for reference.
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Dear friend,
Thank you for your inquiry and I am happy to help you.
I understand that you are concerned about any possible extra cost for this item. Based on past experience, import taxes fall into two situations.
First, in most countries, it does not involve any extra expense on the buyer side for similar small or low-cost items.
Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchases is small. As to specific rates, please consult your local customs office.
I appreciate for your understanding!
Best wishes.