After a cross-border e-commerce company replies to an inquiry email, if it has been about a month and still has not received a reply, it means that the customer may have found another suitable supplier, or the customer’s own order has not been negotiated. At this time, the customer service staff can maintain the customer as a potential customer, contact the customer once a month or two, and rewrite an email to contact the customer, but the content of the letter is not recommended to ask the customer based on the original quotation. The customer service staff can ask the customer for suggestions on the company’s new products or new designs, or send the customer some industry knowledge and news, or inform the customer of the store’s latest promotional activities. The reason for contacting customers who do not reply is to let the customer remember you and know what products the company sells, while at the same time preventing the customer from throwing your email into the trash. If the customer replies later, the customer service staff can take this opportunity to inquire about the previous quotation and establish a good relationship with the customer.
范文
Dear sir,Good morning! Hope you have got a wonderful weekend! There has been no news from you for a couple of days.
Recently, our new design of ceramic mug (D-234) received lots of high comments from the European market. (Please see the photo in the attachment,) I am sure it definitely will work in your market, too. Any of your advice will be highly appreciated.
Looking forward to cooperating with you.