For sellers, it is of great significance for customers to give positive comments after receiving the goods. This is because, for potential customers, numerous high-quality comments provide them with positive references for purchasing goods, which will invisibly increase the impulsiveness and security of purchases; for customers who have already made transactions, more high-quality comments will make them believe that their decision is correct, which will increase their repeat purchase rate and help improve the credibility of the brand; for sellers on cross-border e-commerce platforms, improving seller satisfaction can bring additional transactions, affect the ranking and exposure of goods, and also affect the resource utilization of sellers in platform business. Therefore, customer evaluation is very important to sellers, and timely follow-up of customer evaluation by cross-border e-commerce customer service staff will help the long-term development of goods or stores.
However, many customers do not have the habit of giving comments after receiving the goods, and will not give comments regardless of whether the goods are good or bad. In this case, the customer service staff can take the initiative to contact the customer, euphemistically remind the customer to give comments, and provide the customer with certain evaluation guidance. After inquiring that the customer has received the goods, the customer service staff can send a message or email to ask the customer whether he is satisfied with the goods. If the customer is satisfied, you can ask them to give a good review; if the customer is dissatisfied, the customer service staff should explain and guide them in time to establish the customer’s trust in the seller. The following sample essays can be used for reference.
范文
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Andy.
范文
Dear customer,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc.. It would be highly appreciated if you could leave us a positive feedback,which will be a great encouragement for us.
If there’s anything I can help with, don’t hesitate to tell me.
Best regards.
范文
Hi XXX,
Thank you so much for your purchase. Would you please give me five-star feedback? It's very important for us! Your positive comment is the driving force of our business. Thank you for cooperation!
Sale Team.
范文
Dear customer,
We are glad that you have received the goods.
Being a seller on AliExpress, feedback from customers are of vital importance to us. Five-star appraisal and positive feedback will help us improve our products and services.
If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly.We will try our best to solve your problem.
Many thanks for your time on this.
范文
Dear customer,
Thanks for your continuous support to our store, and we striving to improve ourselves in terms of service, quality, sourcing, etc.. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there is anything I can help with, don’t hesitate to tell me.
Best regards.