During the transaction, the buyer will make some requests for samples and shipping costs. Common responses are as follows.
Sample 1: Paid Sample
When buyers want to provide samples, the reply we can provide for paid samples is as follows:
The order of a single sample product costs USD xxxx with shipping fees included.
Sample 2: Cannot provide samples
If buyers want to provide samples and your company does not support samples, you can reply as follows:
Dear Mike,
Thank you for your inquiry. I am happy to contact you.
Regarding your request, I am very sorry to inform you that we are not able to offer free samples.
To check out our products, we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot).
Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by our working staff. We believe trustworthiness is the key to a successful business.
If you have any further questions, please feel free to contact me. Best Regards, Michelle
Sample 3: Disagree with the buyer’s request for free shipping
In addition, if the buyer not only wants to provide samples but also wants us to pay for the shipping, if we do not agree to pay for the shipping, we can reply like this:
Dear sir,
Sorry, free shipping is not available for orders sent to America. But we can give you a 3% discount of the shipping cost.
John