As one of the leading cross-border e-commerce platforms, AliExpress provides sellers with abundant sales resources and a convenient trading platform. However, when using the AliExpress platform, sometimes you may encounter some problems, one of which is the original image disappearing. When we are browsing products or preparing to upload products, we suddenly find that the product images cannot be displayed, which may cause some troubles to our sales and operations. When faced with the situation that the original image on AliExpress is missing, how should we solve it?
1. Try to reload the page or refresh the webpage:
Sometimes, the original image disappears due to unstable network connection or server failure. At this time, we can try to reload the page or refresh the webpage, which sometimes solves this problem.
2. Contact the seller or supplier to obtain the image:
If reloading the page or refreshing the webpage does not solve the problem, we can try to contact the seller or supplier to obtain the high-definition original image of the product. Usually, the seller or supplier will provide the high-definition original image of the product, which we can find in the product details page or chat history. By communicating with the seller or supplier and making a request to obtain the original image, we can often get a positive response.
3. Seek help from AliExpress customer service:
If the above methods cannot solve the problem, we can directly consult and seek help from AliExpress customer service. They will provide us with corresponding solutions and guide us on how to deal with the situation where the original image is missing.
4. Take preventive measures:
In order to avoid the situation where the original image is missing, we can take some preventive measures when using the AliExpress platform. First of all, it is recommended to save the product images in local or cloud storage when uploading products in case of emergency. In this way, even if the original image on AliExpress is gone, we can still improve it through the local or cloud storage images. Secondly, it is recommended that we pay more attention to the updates and announcements of the AliExpress platform and keep abreast of the changes and regulations of the platform. Sometimes, the platform will make adjustments to image uploading, display and other aspects, and we need to operate and adjust according to the new regulations.
In summary, the original image is missing is one of the common problems on the AliExpress platform, but we can solve it by reloading the page, contacting the seller or supplier to obtain the image, and seeking help from customer service. At the same time, in order to prevent this from happening, we can also take some preventive measures, make backups in advance and keep abreast of the platform’s regulations and changes. In this way, we can better deal with the problem of missing original images and ensure smooth sales and operations.