When writing a reply to a negative review on Amazon, pay attention to the following points.
(1) Reply professionally and concisely
To establish a professional image, there is no need to mention too many details in the reply. Because the main readers of the reply are other buyers, they do not know the details of the order. To show your sincerity and efforts to solve the problem, you can write “We are sorry that our service did not satisfy you. We have made improvements to ensure that similar incidents do not happen again.”
(2) Use civilized language
Avoid using sarcastic or rash words, otherwise you may give other buyers the impression that you do not care about their feelings, causing you to lose some potential buyers.
In short, sellers should neither panic nor do nothing when receiving negative reviews. Take it easy and respond with a positive attitude. At the same time, the above solutions to solve negative reviews do not have a strict order. In order to minimize the negative impact of negative reviews and shorten the time, sellers can take the above solutions separately in action.