According to the cause of the dispute, the best way to resolve the dispute is to prescribe the right remedy and proactively communicate with the buyer.
(1) The buyer complains that the goods do not match the description. Please provide evidence according to the type of problem.
(2) The package is detained. Please pay the customs duties for customs clearance (make sure that the buyer is responsible for the customs duties).
(3) The goods are in transit. Please close the dispute first. You can help him extend the delivery time. This is because a large number of buyers automatically complete the payment for fear that they will not receive the goods, which leads to disputes.
(4) The goods are lost. Ask the buyer if he is willing to re-ship.
(5) The goods are lost and the buyer agrees to re-ship.
(6) The seller has made various efforts but the dispute is still escalated to a platform dispute. Reply to the buyer.
When the dispute escalates to a platform dispute, there are the following situations.
(1) After seeing the evidence provided by the buyer, give a suggestion of partial refund or return and refund.
(2) The buyer upgrades the dispute to a platform dispute. Tell the buyer that evidence has been provided to the platform and wait for the dispute specialist to make a decision.
(3) The platform decides on a return and refund, tells the buyer the return address again, and expresses the hope to continue the transaction in the future.
(4) After the return, notify the buyer that the goods have been received and express the hope to continue the transaction in the future.
In short, don’t be anxious when a dispute arises. Adjust your mentality and deal with it calmly. Consider more from the buyer’s perspective, do business based on the principle of “making friends”, and try to reduce the buyer’s losses within a certain tolerance range, which is also to win more opportunities for yourself. After a dispute arises, respond as soon as possible, negotiate with the buyer in a friendly manner, and strive to satisfy both parties. Of course, keep the evidence, and when you cannot resolve the dispute on your own, decisively submit it to the platform for judgment.