For merchants who have just settled in Tiktok’s local stores in the US, it is necessary to understand common shipping settings; this article explains them in the form of questions and answers.
Frequently asked questions about shipping in the US:
1. How to confirm whether the store is in self-delivery mode or platform logistics mode?
Answer: Method 1, check the Shipping Options configuration to see which switches are turned on, or check which mode is marked with a green label Prefered; Method 2, check the details page of the account showcase product in the Tiktok app. If it is marked as shipped by seller, it means that after the sales, it will be self-delivery mode, otherwise it will be platform logistics mode.
2. If the existing orders fall into the platform logistics mode, can they still be changed to self-delivery mode?
Answer: No, once the shipping mode of the existing orders is determined, it cannot be changed. It is recommended to conduct self-inspection according to the previous Q&A before starting sales.
3. Shipping from FBA, but there are many FBA warehouses, which warehouse should be filled in?
Answer: You can choose any one of the warehouses to fill in. When shipping, you only need to send back the Tracking number.
4. Can the platform logistics mode and the merchant self-delivery mode be set by order? That is, some orders are collected by the platform, and some are shipped by self-delivery?
Answer: It cannot be set by order. Merchants can switch between the two modes, and can only choose one of the two modes. Once switched, the entire store is a delivery mode, and it will only take effect on new orders generated after the switch.
5. Why is the store configured with platform logistics as the delivery mode, but the order is assigned to self-delivery?
Answer: If the package exceeds the size required by the platform logistics, the platform will automatically convert the order to self-delivery mode (provided that the shipped via platform and Shipped by seler switches are turned on at the same time, and shipped via platform is set to Prefered)
6. Can a small store set up multiple warehouses?
A: American stores can add multiple warehouse addresses and set which products are shipped from which warehouse. In addition, American stores can set up multiple warehouses for one product, and can add up to 20 warehouses.
The above is the Q&A about the delivery settings of Tiktok local stores in the US. Merchants should choose carefully when setting up delivery to avoid delivery and logistics problems.