How to modify mobile phone number and process refund on Shopee platform

In the digital age, Shopee, as a user-friendly e-commerce platform, not only provides a convenient shopping experience, but also solves many practical problems for users, such as modifying the incorrect mobile phone number filled in during registration and processing refunds.

Modify the mobile phone number in your Shopee account

When you need to change the mobile phone number in your Shopee account, you can follow the steps below:

Step 1: Log in to your account

First, open the Shopee app or website and log in to your account using your current mobile phone number and password.

Step 2: Enter personal settings

On the main interface, find and click the profile icon in the upper right corner of the screen to enter the personal settings page.

Step 3: Select personal information

Select “Personal Information” on the personal settings page to enter the personal information page.

Step 4: Modify mobile phone number

Find the “Edit” or “Modify” button next to the mobile phone number on the personal information page, click it and enter the new mobile phone number.

Step 5: Verify new mobile phone number

After entering the new mobile phone number, the system will send a verification code to the new mobile phone number. You need to enter the verification code within the specified time and click the “Verify” button.

Step 6: Complete the modification of mobile phone number

After successfully verifying your new mobile number, you will be notified that your mobile number has been successfully changed.

It should be noted that if you are a new user or a user whose account security is at risk, you may be required to provide additional information or perform other verification steps. In addition, changing your mobile phone number may have some impact on your account, such as requiring account re-verification.

Refund processing process on Shopee platform

On the Shopee platform, if a buyer needs to return a product for a refund, he or she must first find the purchase order and initiate a return application. At this time, the order will enter return/refund status, and the platform will notify the seller via email.

Seller processes refund request

Sellers need to process the email promptly after receiving it. You can click the feedback button of the return and refund order in the background to view the reason why the buyer applied for a return. If the seller does not agree to the refund, you can click Reject and file a dispute. If the seller fails to complete the feedback within the specified time, the system will approve the application by default and return the money to the buyer.

Return address confirmation

If the seller agrees to the return/refund, the system will trigger the automatic return process. The products sent by the seller will be temporarily stored in the local warehouse, and the Shopee platform will return the packages that meet the conditions to the seller after review. Therefore, the return address submitted by the seller to the platform must be correct.

Notes

1. Currently, Thai websites do not support partial refund services. If the seller on other websites rejects the buyer’s return application, Shopee customer service can intervene to provide a refund.
2. As for Shopee returns, they are similar in Taiwan, Indonesia, Thailand, Philippines, Singapore, Vietnam and other places. After the seller agrees, if an order of more than $20 is returned, the seller must pay a return shipping fee of $8; no return service is provided for orders of less than $20.
3. For cash on delivery orders, if the buyer does not receive the goods in time, orders with a price of more than 20 US dollars can be returned to the seller for free; orders with a price of less than 20 US dollars do not provide return service.
4. The Malaysian site currently does not support SLS returns to mainland China. If there is a return order, the seller needs to negotiate with the buyer how to return the goods.

Summary

Whether it is modifying your mobile phone number or processing a refund, it can be easily done on the Shopee platform. Just follow the above steps and you can solve these problems. If you encounter any difficulties or technical issues, you can always contact Shopee’s customer support team for help. I wish you a pleasant shopping experience on Shopee!