Detailed explanation of AliExpress dispute resolution techniques and cancellation process

During the transaction process on AliExpress, dispute resolution is an issue that both sellers and buyers need to pay attention to. In order to prevent and resolve disputes, sellers should actively communicate with customers, understand customer needs, respond to customer issues in a timely manner, and take appropriate measures.

Dispute handling skills

Comparing one’s heart with one’s heart to resolve knots

When handling disputes, sellers need to think about the problem from the customer’s perspective and solve problems together, rather than just considering the profit of the store itself. Overseas customers attach great importance to losses, so sellers try their best to reduce losses to customers within a certain range, so that they can win more opportunities for themselves in the future.

Effective communication wins opportunities

Respond to customers’ questions and needs in a timely manner and negotiate friendly with customers. Sellers should think about solutions in advance so that if customers are dissatisfied, they can quickly come up with effective alternatives. At the same time, sellers need to have certain communication skills and try to meet some of the customer’s requirements. Even if the goods cannot fully satisfy the customer, the attitude must be impeccable.

Preserve evidence to reduce loss

Valid information during the transaction process should be saved. Once a dispute arises, these are all evidence. When the platform intervenes in the ruling, it can help the seller explain the problem and reduce losses.

Operation process for canceling AliExpress disputes

Can AliExpress disputes be reversed?

The answer is yes, but on the AliExpress platform, the cancellation of disputes is operated by the buyer, and the seller cannot unilaterally cancel the dispute.

Operation process

• Log in to your AliExpress account and enter the order page;
• Find the order in which the dispute occurred and click to enter the dispute details page;
• On the dispute details page, the buyer can find the “Cancel Dispute” button;
• After clicking the “Cancel Dispute” button, the system will ask the buyer to confirm the operation again;
• After confirmation, the buyer can click the “OK” button to complete the cancellation of the dispute.

Notes

• Full communication: The seller should fully communicate with the buyer to explain the cause of the problem and possible solutions;
• Follow platform rules: The cancellation of disputes needs to follow the relevant rules and procedures of the AliExpress platform;
• Prompt handling: Disputes should be resolved as early as possible;
• Caution with caution: Sellers need to be careful when promoting the cancellation of disputes;
• Record evidence: Before resolving a dispute, the seller should properly preserve relevant evidence and chat records.

Notes on AliExpress dispute resolution

• Contact the customer promptly to understand the details of the dispute;
• Actively propose reasonable solutions and try to reach a solution that is satisfactory to both parties through negotiation;
• Respond to AliExpress disputes within five days and handle them promptly;
• If the AliExpress dispute has been escalated to the platform, evidence materials must be submitted within the deadline;
• Pay attention to the progress of AliExpress disputes, follow up on the progress of the settlement in a timely manner, and maintain communication and negotiation with customers;
• Abide by platform rules.

Conclusion

To sum up, AliExpress dispute resolution not only requires sellers to have certain strategies and skills, but also requires sufficient communication and negotiation between sellers and buyers. In addition, preventing the occurrence of disputes is equally important, including accurate product description, quality control, timely delivery, high-quality after-sales service and compliance with rules and laws.

Through comprehensive prevention and resolution measures, sellers can reduce the risk of disputes and maintain a good business environment and buyer-seller relationship.