How to solve the problem of unsuccessful delivery on AliExpress and successfully handle dispute cases

When delivering products on AliExpress, it is not uncommon to encounter unsuccessful delivery. This can be due to various reasons, but fixing these problems is not difficult, it just requires some patience and the right approach.

Methods to solve unsuccessful delivery

1. Check the error message carefully

First of all, when you find that the delivery is unsuccessful, be sure to carefully check the error message prompted by the system. These messages often point to specific problems, such as an incorrect address or incorrect shipping method selection.

2. Check address information

One common cause is an incorrect or incomplete address. Before delivering the goods, please make sure that the name, address, contact information and other information of the consignee are accurate. An error in any detail may lead to delivery failure.

3. Choose the appropriate transportation method

Another common problem is choosing an inappropriate shipping method. AliExpress provides a variety of transportation methods, such as sea transportation, air transportation, express delivery, etc. Depending on the product and destination, it is important to choose the appropriate shipping method. For example, some large items may be more suitable for shipping by sea, while some items that need to be delivered urgently should choose express delivery.

4. Check whether the product is compliant

If the reason for unsuccessful delivery is that the product is prohibited or does not comply with the import regulations of the destination country, then you need to check whether the product complies with relevant laws and regulations. It may be necessary to adjust the product or select other compliant products for delivery.

5. Contact AliExpress customer service

If none of the above methods can solve the problem, it is recommended to contact AliExpress customer service in time. They will provide corresponding help and guidance according to the specific situation to help solve the problem of unsuccessful delivery. The AliExpress customer service team is experienced and able to resolve various issues quickly, so don’t hesitate to contact them.

In general, solving the problem of unsuccessful delivery on AliExpress is not complicated. The key is to carefully check the error message, check the address information and product compliance, and contact customer service for help in a timely manner when needed. Through correct methods and timely processing, you will be able to successfully solve the problem of unsuccessful delivery and ensure that the goods can be delivered to customers on time.

Successfully handled dispute cases

In this AliExpress case, the buyer filed a lawsuit because the seller’s product was defective. The seller successfully resolved the dispute through a refund through timely and effective communication.

1. Buyer lodges complaint

The buyer purchased a set of children’s tableware. After receiving the goods, he complained to the seller because the product was defective and uploaded pictures according to the buyer’s requirements. The order information is as follows:

• Order number: 80915986395248
• Order amount: US$10.89
• Order creation time: Dec 12.2016
• Harvest address: Changi green upper changi road east s486843 Blk 712a,04-05 Singapore SG486843.

2. Seller complaint handling

After verification from the pictures, the product does have quality problems. At this time, you should apologize to the customer as soon as possible and offer compensation. Through communication with the buyer, the seller will compensate part of the product price.

3. Complaint Resolution

The dispute was eventually resolved by clicking “My AliExpress” → “Dispute List” → “Dispute Details” to open “Dispute Details”.

4. Case analysis

In this case, when it is confirmed that the quality problem is caused by itself, the customer service should actively communicate with the seller and explain the cause of the problem to the seller, and finally resolve the dispute by compensating for half of the price, and the buyer should also Quite satisfied.

It can be seen from the above two cases that it is very important to take correct measures and timely and effective communication when facing the problem of unsuccessful delivery and handling disputes on AliExpress.