The whole process of AliExpress order processing: from shipment to order data download
As a world-renowned cross-border e-commerce platform, AliExpress provides convenient trading opportunities for buyers and sellers. Whether it is a novice seller or an experienced merchant, it is very important to understand the entire process of AliExpress order processing. This article will combine AliExpress fully managed delivery guide, delivery period analysis, order delivery, false delivery order processing methods and other aspects to help you fully understand the AliExpress order processing process.
1. Order processing and shipping process
Processing orders
First, log in to the AliExpress management center, select “Order Management” in the left navigation bar, and enter the order list page. Based on the order status, select the order that needs to be processed. In the order list, you can view the details of the order, including order number, buyer information, product information, etc.
Ready for shipment
After confirming that the order information is correct, start preparing for shipment. This includes checking that the goods comply with the order requirements and ensuring that the goods are of correct quality and quantity. Carefully check the outer packaging of the product to avoid damage or mis-delivery.
Choose logistics method
According to the logistics method chosen by the buyer, select the appropriate logistics method for delivery. AliExpress provides a variety of logistics methods, including international express delivery, sea transportation, etc. On the order page, you can view the logistics method chosen by the buyer and make a selection based on factors such as order weight, destination, and cost. Be sure to choose a reliable logistics service provider to ensure that the goods can be delivered to buyers safely and promptly.
Print waybill
Print the corresponding waybill according to the selected logistics method. On the order page of the AliExpress management center, you can find the option to print the waybill. Select the appropriate waybill template, fill in the necessary waybill information, and then print it. Ensure that the printed waybill information is accurate to avoid problems during logistics and distribution.
Packaged goods
Package according to the characteristics of the product and transportation requirements. Choose appropriate packaging materials to protect goods from damage. During the packaging process, pay attention to the appearance and safety of the goods to ensure that the goods can reach the buyer safely.
Mark shipping
Mark the packaged goods to facilitate pickup by the logistics company. You can use the labels or handwritten marks provided by AliExpress to clearly mark the order number, recipient information, etc. This ensures that logistics companies can accurately deliver goods to buyers.
2. Ensure timely delivery of orders
Standard delivery time
For most AliExpress sellers, the standard delivery time is usually within 1-2 working days after receiving the order. This is the standard requirement for sellers on the AliExpress platform and is also intended to provide a better shopping experience.
Customized delivery date
However, not all items and sellers are able to ship within 1-2 business days. In some special circumstances, sellers may require a longer delivery period. In this case, the seller needs to clearly inform the buyer of relevant shipping information on the product details page to avoid disputes.
Handling of special goods
Some items require more time to process and create, such as custom items or handmade art. For these items, shipping times may be longer. Sellers should fully explain these special circumstances on the product details page so that buyers understand that it will take a certain amount of time to complete the order.
3. Handle customer’s request to change delivery address
Understand customer needs
When a customer requests to change the delivery address, the first priority is to understand the customer’s needs and reasons. Occasionally, a customer may need to change their address due to an incorrect address or an emergency. Sellers should proactively communicate with customers, ask them about their specific needs, and understand the reasons behind them.
Actively communicate with customers
Timely contact with customers is key. After receiving an address change request, sellers should communicate with the customer immediately to express understanding and concern. At the same time, sellers should explain the current situation to customers, including filled out shipping notices and logistics information.
Possible solutions
When facing a request to change the address of an order that has already been shipped, sellers can consider the following solutions:
- Contact the logistics company: Sellers can try to contact the logistics company and ask if they can change the delivery address. Sometimes, a logistics company may be able to accommodate a change of address, especially if the order has not yet arrived at its destination.
- Negotiate with customers: Negotiate amicably with customers to find feasible solutions. If changing the address has an irreversible impact on logistics, sellers can explain the current logistics process and possible risks to customers, and let customers know their choices and consequences. Working together to find a mutually acceptable solution is ideal.
- Refund or reissue: If the address cannot be changed and the order has been lost or undeliverable, the seller can provide the option of refund or reissue, allowing the customer to choose the appropriate solution.
4. How to handle false shipping orders
Communicate with sellers
When you suspect that you have received a false shipping order, you must first establish communication with the seller. Question the seller through AliExpress’s messaging system and require them to provide true shipping information. Sometimes confusion can arise due to misunderstandings or lack of timely updates of logistics information.
Complain to the AliExpress platform
If communication with the seller fails to resolve the issue, or the seller refuses to cooperate, you can choose to complain to the AliExpress platform. Submit a complaint application on the platform and provide relevant evidence, such as order details, chat records, etc. The platform will investigate and verify your complaint to protect your rights and interests.
Measures of the AliExpress platform
Once your complaint is accepted by the AliExpress platform, the platform will take corresponding measures. If the platform determines that the seller has committed false shipments, it will punish the seller, including but not limited to the following measures:
- Warning: The seller will receive a warning warning them not to engage in false shipping behavior again.
- Deduction of credit points: The platform will deduct credit points from sellers, which may have an adverse impact on their business on the platform.
- Account freezing: In serious cases, the platform may freeze the seller’s account to ensure that false shipments do not occur again.
5. Online delivery and offline delivery
Online delivery
Online delivery not only ensures delivery timeliness, but also allows you to make online claims if the goods are lost or damaged during transportation. The following is a practical explanation of online delivery.
Practical steps
- Log in to “Seller Center” and view all orders in the “Transactions” module.
- Click the “Go to Ship” button to enter the order details page.
- Click the “Online Shipping” button to enter the create logistics order page and select the logistics method.
- After clicking the “Next, create logistics order” button, select the cargo transfer logistics delivery warehouse address.
- Fill in the package information (domestic express method and waybill number, etc.).
- Fill in the product information: Chinese product description, English product description, customs product code and product number.
- Fill in the declaration information: applicant information, contact information, declaration amount, email address and remarks.
- Confirm the buyer’s delivery information.
- Check the “I have read and agree to the logistics agreement” option, click the “OK” button, and the logistics order will be created.
- According to the prompt after successful creation, find the order in the “International Express Order” option under the “Transaction” module.
- View the logistics order and copy the international logistics tracking number.
- In the “All Orders” module, find the original order that has successfully created a logistics order, and click the “Fill in Shipping Notice” button.
- Fill in the international logistics order number of the previously created logistics order into the “Freight Tracking Number” column, select the specific delivery status and click the “Submit” button to complete the online delivery of the order.
Offline delivery
Offline delivery operation is relatively simple. You only need to contact the freight forwarder, who will arrange the logistics to the destination.
Practical steps
- Log in to “Seller Center” and view all orders in the “Transactions” module.
- Click the “Go to Ship” button to enter the order details page.
- After clicking the “Fill in Shipping Notice” button, select the specific shipping status and click the “Submit” button to complete the order’s offline delivery.
6. Order processing and shipping
Step 1: Funds arrive
With an order, the funds have not yet arrived. The order status will show “Funds Not Arrive”. It usually arrives after 24 hours. We must wait for the funds to arrive before shipping. Before the funds arrive, you can send an on-site thank you letter to the buyer, telling the buyer that we are arranging the goods for him and how soon we expect to send it to him, so that the buyer can rest assured of us and have a good impression of our services. .
Step 2: Delivery
The order funds have passed the risk control review and have been received. At this time, the order will display “Waiting for your delivery”, then we need to deliver the goods to the buyer within the delivery period set when we release the product. For example, we set With a 15-day delivery period, we must deliver the goods to the buyer within 15 days, otherwise the backend will punish us and deny the sale.
How to stock up
We pick up the products wherever we sell them. Generally, it takes about 3 days for domestic purchases to be delivered by express delivery. The 15-day delivery period we have reserved is enough. If you are a novice who has just opened a store, it is recommended to set it to 7. ~15 days to avoid not selling due to unfamiliarity.
Step 3: Pack and ship
The incoming goods have already arrived at our place. We package the products and try to pack them as firmly as possible, because it takes a long time to send them abroad. After many transfers, the products will inevitably be damaged. But we also have to consider that the product packaging must not only be strong but also light in weight, because if it is heavy, the shipping fee we pay will be high.
Shipping method
After packaging the goods, find an international logistics company to ship the goods. Generally speaking, the international logistics methods used most by sellers include international express delivery and international logistics. International express delivery mainly includes: UPS, TNT, DHL, FEDEX, EMS, special line express, etc. International logistics includes: international small parcels, international large parcels, etc. Usually, everyone chooses to ship online or find a freight forwarder to ship. We can find the logistics shipping that suits us through these channels. Newbies may not know much about this aspect at the beginning. It is recommended that you choose online delivery. Online delivery is very simple. You only need to send the product to the designated warehouse. We will select the logistics method and submit the delivery form. Print it out and stick it on the outside of the package, and then send the package to the designated warehouse.
Step 4: Fill in the shipping notice
After the goods are shipped, we need to fill in the shipping notice in the background to let the buyer know that we have shipped the goods. At this time, the entire shipping process of our order is completed. Since it takes a long time to ship to overseas, it is best to send an internal message to the buyer after shipping the goods to tell the buyer that the goods have been shipped. He can check the status of the package through the waybill number and how long it will take to deliver it to him. If there is any problem Let him contact us anytime. During the transportation of goods, we need to keep in touch with the buyer and solve any problems at any time, so that the buyer has a good impression of us so that we can receive favorable comments after the transaction is completed.
7. Order data download
Download sales order
- Sellers need to log in to their AliExpress account. On the AliExpress homepage, click the “Login” button in the upper right corner, enter the seller’s account number and password, and then click the “Login” button.
- After successful login, the seller will see the AliExpress homepage. On the homepage, click the “My AliExpress” button in the upper right corner and select the “Order Management” option.
- After filtering the orders, click the “Download Order” button. The system will automatically download a CSV file containing all order data. CSV files can be opened using spreadsheet software such as Excel to facilitate subsequent data processing.
Download bill
- Sellers can log in to the “User Center”, enter the “Bill Management – Monthly Bill Overview” page, and then click the “Export Bill File” button on the right.
- In the pop-up dialog box, the seller can select the exported account content, including “Current Account” and “All Accounts”.
- If you select “Current Account”, the seller can filter out the bill data according to the conditions of “account period, account number, whether it has been settled, etc.”; if you select “All Accounts”, you can export the full amount of financial information in the selected account period. Data of main and sub-accounts.
Through the above content, sellers can easily download order data on AliExpress. If you need to download more complex order data, you can use spreadsheet software such as Excel, or use professional data processing tools to process the data. These tools can handle more complex data and provide more powerful data analysis and processing capabilities.
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