AliExpress Platform Payment Methods and Unpaid Order Processing Guide

The AliExpress platform provides a variety of convenient payment and refund mechanisms for international transactions. Sellers can process transactions through international Alipay (Escrow). During the payment process, the buyer needs to pay the payment to the international Alipay account of the third-party guarantee platform, and the platform will release the payment to the seller after the buyer confirms receipt of the goods. Sellers can choose to charge RMB or US dollars and bind them through a domestic Alipay account to facilitate their own fund management.

1. Payment method

In order to meet the needs of different users, International Alipay supports buyers to pay only in US dollars, while sellers can choose RMB or US dollars as the payment currency. By binding a domestic Alipay account, sellers can directly collect RMB, and international Alipay will perform currency conversion according to the exchange rate of the day, or sellers can choose a USD collection account to directly receive USD payment. Payment methods are diverse, including credit cards, T/T bank transfers, Moneybookers and debit cards, etc. Sellers need to adjust according to buyers’ choices.

2. Lending mechanism

During the loan process, AliExpress will comprehensively evaluate the seller’s operating conditions, including factors such as positive rating, refusal rate, and refund rate. The platform will freeze a certain percentage of the deposit based on this data to protect the security of the transaction and prevent possible refund or compensation issues. Two forms of early loan margin mechanisms have been established to optimize capital flows.

3. Strategies for handling unpaid orders

During the operation process, sellers often encounter orders for products that have been photographed but not paid for. This can happen for a number of reasons, and it’s important to understand why your customers didn’t pay. Common reasons include:

• The buyer was interrupted during the payment process and may pay at a later time;
• The buyer’s account balance is insufficient, resulting in abandonment of the purchase;
• Hesitated when taking the photo and failed to make a purchase decision;
• If you find that you bought the wrong product or did not use the coupon, you need to reconsider your order.

In order to effectively urge buyers to pay, sellers can contact buyers through on-site messages or TradeManager. Communicating with buyers can build trust and encourage them to pay. The recommended payment reminder copy should be tactful, for example: “Hello, friend! I have packed the order you took and will ship it immediately after you pay. If you have any other questions, please feel free to contact me.” Communication can not only effectively urge payment, but also resolve buyers’ concerns, thereby increasing the closing rate.

4. Handle product out-of-stock situations

Product out-of-stock is usually due to shortages of raw materials or suppliers stopping production. Once such problems arise, sellers should try their best to find similar products to supply to buyers or communicate with customers and provide alternatives to ensure the smooth progress of the transaction.

• Shortage of raw materials: Sellers can find the same product through the e-commerce platform, or directly contact local stalls and factories;
• Supplier stops production: If it is confirmed that a product is no longer produced, it is recommended to remove the product from the shelves and find a more popular product replacement to reduce the risk of out-of-stock problems in the future.

The effective implementation of the above strategies can not only ensure the smooth progress of the transaction, but also improve the buyer’s shopping experience and enhance their willingness to buy again.