Detailed explanation of AliExpress after-sales rules and dispute resolution guide

As a world-renowned e-commerce platform, AliExpress not only focuses on front-end sales, but also attaches great importance to after-sales links to ensure buyers’ shopping experience. This article will start with AliExpress’s after-sales rules, discuss its main rules – limited time delivery and compensate for one fake product, and combine the causes and handling strategies of after-sales to help sellers better deal with after-sales challenges.

1. Limited-time delivery and fake products, you will get three for every one you get

1. Limited time delivery

In order to enhance buyer confidence, AliExpress has launched a limited-time delivery service. This service requires sellers to set different promised delivery times based on their own logistics capabilities. For example, EMS’s promised delivery time to the United States is 27 days. If the goods fail to arrive on time for some reason, and the buyer requests overtime compensation, and the two parties are unable to negotiate a solution, the platform will intervene in arbitration and may eventually refund the buyer in full.

2. If one is false, three will be paid

This is a safeguard measure established by AliExpress to protect the rights and interests of consumers. If the product is determined to be counterfeit, the seller shall be liable for compensation, including refunding the actual amount paid by the buyer and paying twice the price of the product as compensation.

2. Analysis of causes of after-sales problems

After-sales problems are often caused by logistics, product defects or the buyer’s own reasons:

• Logistics reasons: including but not limited to transportation timeout, package damage, etc.
• Product problems: Such as description discrepancies, quality problems, etc.
• Buyer factors: Such as wrong address, rejection, etc.

3. AliExpress After-Sales Service

In order to reduce the burden on sellers, the platform has launched an after-sales service, which aims to resolve some disputes through the power of the platform and allow sellers to focus on product quality and product selection.

4. Dispute handling skills

1. Timely communication

Whether it is a logistics issue or a product quality issue, timely communication with buyers is crucial. Sellers should proactively inform them of delivery status and keep in touch.

2. Understand buyer needs

Thinking about the problem from the buyer’s perspective will help you find a solution quickly. Understanding the buyer’s true motivation for raising a dispute can help resolve conflicts.

3. Efficient processing process

When handling disputes, sellers should be polite, professional, and respond quickly and take action.

4. Comply with platform rules

Be familiar with and comply with AliExpress’s relevant regulations, such as responding within 5 days after receiving a refund request.

5. Summary

Good after-sales service can not only improve buyer satisfaction, but also enhance store credibility. Sellers should control product quality from the source, optimize logistics services, and always maintain good communication with buyers to reduce the incidence of disputes.

Through the above analysis, it can be seen that the after-sales rules of the AliExpress platform are designed to maintain a fair trading environment and also provide clear behavioral guidance for sellers. Following these rules, combined with effective communication skills, can help sellers effectively manage after-sales affairs and promote healthy business development.