How to operate efficiently on eBay: a guide to the entire process from registration to after-sales
As a world-renowned cross-border e-commerce platform, eBay not only provides sellers with a wide range of sales opportunities, but also sets strict operating rules. This article will combine the regulations of Indian eBay sellers, shipping procedures, payment account modifications, and shopping procedures to help sellers better understand and perform various eBay operations.
Indian eBay Seller Rules
Indian eBay sellers are not allowed to enter into exclusive agreements with e-commerce platforms, which means that sellers cannot sell goods on only one platform. In addition, Indian eBay sellers are not allowed to offer promotions such as cash back that affect the sales price of their products.
Seller registration process
- Visit eBay official website and click Register to set up your account, email and password. It is recommended to use Google or Outlook email, and be careful to use overseas agents.
- After registration, the platform will send a verification email to your email address.
- To complete the verification, click “SMS me a verification code” in the email, enter the verification code and confirm.
- Modify and improve account information, including contact address, registered address, email, phone number, etc.
Important matters in the shipping process
Prepare orders and print waybills
After receiving the order from the buyer, the seller must prepare the order in time and print the waybill to ensure accuracy.
Packaged goods
Choose appropriate packaging materials, such as cartons, bubble envelopes, fillers, etc., to ensure that the goods are not damaged during transportation.
Choose logistics services
Choose appropriate logistics services, such as UPS, USPS, DHL, etc., based on the nature, weight, destination and buyer needs of the goods.
Track order
After shipment, sellers need to track the logistics status of the order in a timely manner, enter the waybill number and monitor the progress through the logistics tracking function provided by eBay.
Provide after-sales service
Reply to buyer inquiries in a timely manner, solve possible problems, and provide return and exchange policies and support.
Evaluate transportation timeliness and cost
Regularly evaluate logistics performance, including on-time delivery rate and costs, and adjust strategies if necessary.
Steps to modify payment account number
Confirm reason for modification
Clear the reason for changing the payment account number, such as a change in bank account or change of payment provider.
Check platform policies
Read eBay’s relevant policies carefully to ensure compliance.
Update personal information
Make sure the personal information on your eBay account is up to date.
Add new payment account
Add a bank account, PayPal account or other third-party payment platform as needed.
Verification and testing
After completing the addition, conduct a small test transaction to confirm that the account is available.
Notify buyers and update page
Inform the buyer of the new payment account number and update the payment information on the product page.
Periodic audit
Regularly check the accuracy and security of your account.
Shopping process steps
Register an account
Enter the eBay official website, click the “Register” button, fill in the information and complete the delivery address.
Register payment method
The main payment methods are credit cards and third-party payment systems.
Select product
Search for target products through keywords, and pay attention to distinguish between fixed price and auction modes.
Payment order
Pay according to the registered payment method.
Confirm delivery
Communicate with the seller about delivery details and confirm whether there are direct mail and freight issues.
Summary
The above content covers the entire eBay process operation guide from registration to after-sales. I hope it will be helpful to all sellers. Please pay attention to follow the platform rules and provide quality services to obtain better sales results.