eBay sellers’ common problems and solutions: postage, sales volume, upgrades, complaints and optimization

With the rapid development of e-commerce, cross-border transactions are becoming more and more common. When conducting transactions on eBay, sellers often encounter a series of problems, such as extremely expensive postage, how to check monthly sales, and how to upgrade to a newer product. High-level sellers, etc. This article will provide some solutions to these problems.

Why is eBay postage so expensive?

First of all, eBay’s postage calculation method is usually based on factors such as product weight and destination country. Cross-border transactions require the use of faster methods such as air freight, which undoubtedly increases transportation costs. In addition, many sellers also need to pay high customs duties and taxes, which also increases costs. These costs are ultimately reflected in the postage.

In addition, some sellers deliberately set the postage very high in order to increase the selling price, and even include the postage as part of the profit. This phenomenon is not uncommon on eBay, making the total price of some items quite high.

How to check the monthly sales volume of eBay sellers?

It is not straightforward to check a seller’s monthly sales volume on eBay, but through some methods, we can obtain this information indirectly. First of all, you can infer the monthly sales volume of the seller by observing the number of feedbacks he receives. Each seller has his or her own store on eBay, and the seller’s reputation rating is displayed on the left side of the store. The number of feedback here basically reflects the number of transactions of the seller.

Then, you can infer the seller’s monthly sales by looking at the number of items and the time they were put on the shelves. If a seller lists many products at reasonable intervals, his sales are likely to be high.

Finally, you can use eBay’s search engine to infer the seller’s sales volume. By searching for different price ranges of similar products, you can observe the approximate sales volume in different price ranges.

How to upgrade a personal seller account to a corporate seller account?

If an individual seller wants to upgrade his account to a corporate seller account, he can follow the steps below:

1. After logging in to your eBay account, find the “My eBay” button at the top of the page and click to enter.
2. After entering “My eBay”, select “Personal Account Information” and then click “Edit”.
3. In edit mode, enter the “eBay Account Type” page. At this time, you need to fill in the company name and submit it.
4. Fill in relevant business information, including name, contact information, business address, VAT identification number, etc.
5. Finally, click Save, and the personal seller account will be directly changed to a corporate seller account.

It should be noted that once a personal account is upgraded to a business account, it will be very difficult to change it back to a personal account in the future. You must contact the eBay customer service center to reverse the change.

How do eBay sellers appeal?

If the seller’s trading performance does not meet the standards or there are violations, the account will generally be frozen. At this time, the seller can appeal and apply to the platform for unblocking. The specific process of appeal is as follows:

1. Read the email carefully to confirm the main reason why the account was frozen.
2. Confirm the instructions in the email carefully and follow the specific requirements.
3. After sending the appeal email, if there is no response to the email within 48 hours, you need to call directly to appeal.

eBay seller optimization solution

eBay’s optimization issues have always been of great importance to sellers. Here are some optimization plans:

Category optimization

Choose the right category, or add a second category to increase visibility. If the category is chosen incorrectly, product exposure will not be very good.

Title optimization

Keywords will directly affect product exposure. If the keywords are not accurate enough, they will not bring clicks. When composing words, you must put the keywords in the title and add the characteristics of the product.

Image optimization

Beautiful images can not only increase exposure and click-through rates, but also increase conversion rates. The basic picture requirements are. The pixels are between 800/1000, square, and the maximum value does not exceed 7mb. There should be no borders, shadows and illustrations. Try to use solid backgrounds instead of blurry and shaky images. Try to place the product in the middle of the picture, accounting for more than 80% of the entire picture.

Description optimization

Whether the product description is vivid and whether the copywriting hits the user’s pain points are all factors that affect sales. List all the advantages of the product and introduce the product in detail.

Conclusion

When conducting transactions on eBay, sellers will encounter various problems, such as extremely expensive postage, how to check monthly sales, how to upgrade to a higher level seller, etc. Through the above methods, sellers can better manage their stores and improve sales efficiency and buyer satisfaction.