Common reasons and solutions for Amazon account freezes: comprehensive analysis

When operating stores on the Amazon platform, sellers often face the risk of having their accounts frozen, which not only affects sales but may also cause financial losses. It is crucial for sellers to understand the situations that lead to Amazon account suspensions and how to respond.

Main reasons for account freezing

1. Violation of prohibited product policy: Selling ammunition, firearms, illegal animal products and other products will violate Amazon’s policies, resulting in account suspension.

2. Selling counterfeit or counterfeit goods: If a seller uses third-party products and fails to strictly control product quality, he may face accusations of selling counterfeit goods. Once verified, his account will be blocked. .

3. Account association: If multiple accounts are registered on the platform with the same identification information, it may be determined to be associated accounts, resulting in the account being frozen. Sellers should ensure not to create multiple accounts on the same device and network.

4. Infringement: Directly listing registered brand products without conducting a trademark search before sale may cause complaints from the brand owner, resulting in account restrictions.

5. Directing traffic to other platforms: Directing customers to other e-commerce platforms through emails or other methods will be considered a policy violation by Amazon and may result in account review or ban.

6. Using informal channels to obtain UPC codes: Obtaining UPC codes through informal channels may result in complaints, product removal from shelves, or even account suspension.

7. Review brushing behavior: Any behavior that brushes against reviews in order to increase positive reviews, such as cash refunds, etc., will result in a warning from Amazon or a direct suspension of the account.

8. Negative effects of following sales: When being followed by other sellers, it may cause the shopping cart to be lost or the account performance to decline, thus affecting sales.

Solutions to frozen accounts

1. Brand registration and patent protection: Sellers should actively apply for brand registration and try their best to protect their products to prevent follow-up sales.

2. Monitoring and Investigation: Use third-party tools to regularly monitor the sales of products, discover problems in a timely manner and take measures.

3. Communication and Negotiation: If you encounter a follow-up seller, it is recommended to communicate through Amazon’s information system and try to negotiate to solve the problem.

4. Notes when uploading payment accounts: When changing payment accounts, you should keep the logged-in IP address and geographical location consistent, inform the Amazon account manager in advance, and prepare the required supporting documents. In order to solve the problem quickly.

5. Maintain good product information and certifications: Ensure product information is authentic and provide all relevant certifications to meet Amazon’s compliance requirements and avoid penalties for lack of certifications.

In summary, sellers need to understand and follow Amazon’s multiple regulations and maintain good operating habits and compliance behaviors to reduce the risk of account freezes. Ensuring product quality, complying with platform policies and actively safeguarding their own rights and interests will help sellers maintain a stable operating status in a complex market environment.