How to skillfully maintain the security of your Amazon store and funds: Sharing experience and skills

Starting a business on Amazon requires time, money, and a comprehensive marketing strategy. Entrepreneurs need to have patience and determination while being flexible in response to market changes. In order to help sellers better maintain the security of their Amazon stores and funds, this article will provide sellers with a series of practical suggestions from various aspects such as improving account security, setting up sub-accounts, avoiding fund freezes and solutions.

1. Improve account security: Set up two-step verification

From the perspective of account security, Amazon has enabled a two-step verification mode. After the two-step verification is successfully set up, when the seller logs in to the account, in addition to the login email and password, the seller also needs to enter the SMS verification code to successfully log in. If the seller thinks that it is not necessary to use the verification code to log in to the account on the computer that is used for regular login, you can check “Don’t require codes on this device” (regular login on the computer does not require verification). After setting, the SMS verification code will be cancelled, and the SMS verification code will be canceled next time. There is no need to enter a verification code to log in with this device. Once the account is logged in from another place, the seller will be asked to re-enter the verification code and accept two-step verification.

2. Set up a sub-account just in case

One or more sub-accounts can be set up according to the operational needs of the actual account, including:

• The master account is only for management or dedicated personnel;
• The account sets up one or more sub-accounts based on operational needs, gives the sub-accounts different permissions, and then assigns them to different operators;
• According to the actual situation, set user permissions for a sub-account so that it becomes a super user and has the permission to view and edit Amazon Payments. Once the main account is abnormal, you can view the account status through the sub-account and modify the payment account information. Leave a way out to save the account.

3. Reasons and solutions for Amazon store funds to be cleared

1. Violation of Amazon policies

Merchants may face the risk of having their store funds wiped out due to violating Amazon’s policies. Policy violations include fake reviews, copyright infringement, ranking manipulation, etc.

2. Account issues

The merchant’s account problems may be an important reason for the store’s funds to be cleared. For example, account restrictions, account bans, etc. will trigger Amazon’s risk control mechanism, which will lead to the store’s funds being cleared.

3. Refund and compensation issues

When dealing with refunds and compensation issues, if the merchant fails to respond appropriately, Amazon’s fund freezing mechanism may be triggered. A large number of refund requests or unresolved compensation issues may result in store funds being cleared to protect consumer rights.

Solution

• Check Amazon notification: After a merchant discovers that store funds have been cleared, the first step is to carefully check the notification sent by Amazon. These notifications usually include the specific reason for the reset, providing merchants with clues to fix the problem.
• Solve the problem: Based on the reasons mentioned in the notice, the merchant needs to take targeted measures to solve the problem. This may include fixing policy violations, handling refunds and reimbursement issues, etc.
• Submit an appeal: If the merchant believes that the reason for the clearing of store funds is untenable, he or she can submit an appeal to Amazon. During the appeal process, merchants need to provide sufficient evidence and explanations to prove that store operations comply with Amazon policies.
• Preventive measures: In order to avoid similar problems from happening again, merchants should learn from experience and take effective preventive measures. This may include strengthening product quality management, strictly complying with Amazon policies, ensuring adequate inventory, etc.

4. Avoid Amazon seller accounts being frozen or funds being withheld

1. Comply with Amazon seller regulations

Sellers should carefully read and abide by Amazon seller regulations, such as complying with brand policies and ensuring customer service quality, to ensure the security of their accounts.

2. Improve the quality of after-sales service

Sellers should improve the quality of after-sales services, handle customer complaints and returns in a timely manner, improve customer satisfaction and reputation, and avoid account freezes or funds being withheld.

3. Pay attention to account security

Sellers should pay attention to account security, set complex passwords, change passwords regularly, and not easily disclose account information to avoid account theft or freezing.

In short, Amazon seller account issues are important issues that sellers need to pay attention to during their business operations. Sellers should abide by Amazon seller regulations, improve the quality of after-sales services, pay attention to account security, and contact Amazon customer service to solve problems in a timely manner to ensure their own Account security and smooth operation.