Essentials for Amazon sellers: Batch configuration of customized products and management of orders and returns guide

On the Amazon platform, batch configuration of customized products, order processing and returns are important parts of sellers’ daily operations. This article will introduce the specific steps and precautions for these operations in detail.

Batch configuration of customized products

Enabling single-sided text batch customization can help sellers efficiently configure products to support customization services. Here are detailed step-by-step instructions:

1. Preparation Phase

   • Make sure the product you want to enable customization for is available in inventory on Amazon.
   • It is recommended to set the item’s inventory to “1” before fully enabling customization. Once enabled, custom items must maintain a positive quantity of active inventory (greater than 1) to remain eligible for customization.

2. Access templates

   • Go to [Inventory] and select [Manage Inventory].
   • Select [Customized Products] and click [Enable Customized Products by Uploading].
   • Click [Link to template file] and open the downloaded file.

3. Fill in the template

   • A description of each required field is on the Data Definition tab. Follow the instructions and upload files to configure multiple products at once to support customization.
   • When saving the file, it needs to be saved as a Unicode file. For Windows-based computers, please select [Save As], click the small arrow next to the [Save] button, select [Network Options], select [Unicode] from the drop-down menu provided under [Save this file as], and Save the file as a tab-delimited text (*.txt) file. For Mac-based computers, select Save As, choose the file format as UTF-16 Unicode Text (.txt), and save the file.

4. Upload files

   • Go to the “Upload your files” tab, click the “Browse” button, navigate to your saved template, and click the “Upload” button. After uploading the file, go to the [Monitor Upload Status] tab to monitor the upload status. Wait under the [Upload Status] column until you see the [Upload Status] displayed as “Completed.” If the value for “Error Logging” is greater than 0, click the download link to get the report. See Enable custom error codes in bulk for help with error codes.

Note: Adding new columns to a template can corrupt the template file. The generated status report will be in the language in which the data was originally uploaded.

Customized Products: Helpful Tips for Bulk Uploads

1. Font and image files must be up to 3MB in size.
2. Contains at least one font type, one font color, and a surface_name1 value.
3. Save templates in an easy-to-remember location. If you have updated content without saving the template, you will not be able to download any previously uploaded content and will need to start over.
4. The easiest way to create an image is to keep the text box in the same position, so that the text box coordinates are always in the same position. If you can’t easily get the coordinates using an image editing tool, try getting the coordinates individually for each ASIN.
5. The text box in the tool cannot be rotated, please rotate the image.

Batch orders and returns

Select the appropriate option from the “ORDERS” drop-down menu at the top of the Amazon Seller Center page:

1. Batch orders

   • Select the “Upload Order Related Files” option, download the template and fill in the required information.
   • After filling out the form, save this Excel form as a tab-delimited txt document, and then upload it to the Amazon platform.

2. Returns Management

   • Select “Manage Returns” and click the “Return Request” option on the left side of the return management page.
   • On the left side of the “Return Application” page, you can see various filtering conditions, such as “View all”, “Authorization required”, etc.

The above is an operational guide for Amazon sellers on how to configure customized products in batches, process orders and return goods. By following the steps above, sellers can more effectively manage and optimize their Amazon store operations.