Guidelines for responding to intellectual property infringement issues on the Amazon platform
Response strategy for infringement complaints
On the Amazon platform, intellectual property infringement will lead to serious consequences, including ASIN complaints, which will affect the development of the seller’s business. In the face of infringement complaints, sellers need to take a series of measures to deal with the problem.
Determine infringement complaint
First of all, sellers should carefully review the infringement complaint to understand the specific content of the complaint and determine whether it involves intellectual property issues such as patents, trademarks, or copyrights.
Stop selling infringing products
Once an infringement issue is confirmed, sales of the infringing products should be stopped immediately to prevent further problems.
Contact the complainant
Sellers should attempt to contact the complainant to learn about the specific allegations and negotiate a resolution or obtain more information. Sometimes the parties can reach an agreement that resolves the infringement.
Submit a notification of infringement
If you believe a complaint is unfair, you can file a countercomplaint or infringement notification with Amazon and submit details to support your case.
Collect relevant documents and evidence
Collect and retain all documents, screenshots, email correspondence, etc. related to the complaint as evidence to assist in the defense.
Seek legal advice
If the infringement issue is complex, or if the complaint may trigger legal disputes, sellers should consider consulting a professional intellectual property lawyer to obtain legal advice and guidance.
Follow Amazon policies
Ensure your store and products comply with Amazon’s policies and regulations, ensure product information is accurate and truthful, and prevent future complaints.
Resume sales
If the infringement issue is successfully resolved, you can start selling the product again, but you must ensure that the intellectual property rights are no longer infringed.
Learn to prevent infringement
Reflect on the reasons for infringement complaints, learn how to avoid infringement issues, make sure you understand IP laws, follow good practices, and take steps to protect your store.
Comply with legal decisions
If the infringement issue requires a legal decision, the court decision must be adhered to, which may include paying compensation or ceasing sales of the infringing product.
Copyright Complaint Process
For those sellers who find that their product images have been stolen by others, it is very necessary to file a copyright complaint. Only sellers who have registered their brands are eligible to make complaints.
Complaint steps
- Find the brand flagship store-Manage Store under the function bar.
- After entering the store, click to register your brand.
- Report a new violation at the top, or report a violation with nearby brand support, both of which provide access to the reporting page.
- When reporting violations, first fill in the ASIN of the seller of the stolen pictures in the search bar, do not fill in your own pictures; then click below to display all pictures, check the infringing pictures, and select copyright infringement as the type of infringement in the upper right corner.
- Fill in the information description below, select “Unauthorized images for product detail pages”, and provide content. If the image is registered as copyright, you can select the registration label and copyright link; if not, please select the following written description of the copyrighted work. Fill in the boxes below with a link to your listing and a description of the English version.
- Finally, fill in the contact information, legal person name and registered email address, and then click Submit to wait for the review results.
Summary
To sum up, when faced with infringement issues on the Amazon platform, sellers not only need to respond quickly and take appropriate measures to solve the problem, but also actively prevent future infringement risks. By following the above steps, sellers can better protect their rights and interests and ensure the continued healthy development of their business. At the same time, the correct complaint process and strategy can help sellers effectively deal with infringement issues and protect their own interests.