Detailed explanation of Amazon order cancellation and processing methods

1. Various scenarios of order cancellation and their processing methods

1. Customer requested partial refund

Q: The customer said that the product was damaged and asked me to refund part of the money to him. Can I refund him directly through Amazon, or should I return it to him privately? If I return it privately, what card should I use to transfer it to him?

A: You can directly refund part of the money to him in the Amazon backend, or you can refund privately. Private refunds can be made using a PayPal account. But because Amazon’s emails on the site are all encrypted, you can’t contact the buyer on the site to ask for a PayPal account. You can call the buyer directly and ask him for a PayPal account.

2. Flash sale event canceled

To cancel the flash sale, please do the following:

• In Promotion Management, filter your promotions by status to only display Flash Deals that require attention or are coming soon.
• For the flash sale you want to cancel, click the drop-down button next to Edit.
• Select Cancel Promotion from the menu.

3. Cancellation of follow-up products

If the seller accidentally sells a product with brand protection, or if he no longer wants to sell it, he can directly stop selling the product, or cancel it in the backend “INVENTORY” (inventory) through the following two methods Follow me:

• Click “Close the listing” and change the inventory of the products sold with you to “0”.
• Click “Delete the product and listing” to delete the product.

4. Cancel pending Amazon FBA orders

The steps to cancel a pending Amazon FBA order are as follows:

• Log in to Amazon Seller Center
• Navigate to the Orders page
• Select the order you want to cancel
• Click “Cancel Order”
• Select a reason for cancellation
• Confirm order cancellation

5. Cancellation of orders from third-party sellers

How third-party sellers handle order cancellations include:

• Buyer cancels order: Sellers should respond to buyers in a timely manner and meet the buyer’s requirements as much as possible.
• Seller cancels order: Sellers need to notify buyers in a timely manner and explain the reasons for cancellation.
• The system automatically cancels the order: the seller needs to find the reason in time and solve the problem as soon as possible.

2. The importance and management strategies of cancellation rate before delivery

1. The definition and importance of pre-delivery cancellation rate

The pre-delivery cancellation rate refers to the fact that within the relevant time period, the seller proactively cancels the buyer’s order due to lack of inventory or some reason before confirming delivery. The proportion of canceled orders among all orders is the pre-delivery cancellation rate.

2. Methods to control the cancellation rate before delivery

• Manage your own inventory in real time, and remove goods that are out of stock in a timely manner.
• Issuing FBA will fundamentally prevent such problems from occurring.
• Guide customers to cancel orders on their own and reduce sellers’ proactive cancellations.

3. Common problems and solutions for Amazon order cancellation

1. Cancellation of paid orders

When you need to cancel a paid order, you can negotiate with the buyer or seller via email, or you can cancel the order yourself on Amazon’s website.

2. Cancellation of overseas purchase orders

If there is no cancellation option in the order status of Amazon Overseas Purchase, and the order status shows that it has been sent from the warehouse, it cannot be canceled. If the order has not been shipped, you can find the corresponding order on the “My Orders” page and cancel it.

4. Amazon sellers cancel subscription fees and membership fees

1. Cancel seller subscription fee

Sellers can cancel the Amazon seller subscription fee by following these steps:

• Open the Seller Center website
• Select “Seller Center”
• Click “Developer”
• Click “Manage Applications”
• Click “Unmanage Application”

2. Cancel membership fee

The specific operation methods for Amazon sellers to cancel membership fees are as follows:

• Log in to the website
• Enter the member management page
• Turn off automatic renewal
• Choose to give up all membership benefits

The above content covers various scenarios and processing methods of Amazon order cancellation, hoping to help sellers better understand and deal with issues related to order cancellation.