How to complain about sellers on the Amazon platform and the necessity of selecting product testing samples

On the Amazon platform, sellers often face competitive threats from follow-up sellers. When copycats ignore warning emails, sellers can place a test order and complain to Amazon to request the platform’s assistance to ensure that their products are not copied. The effective complaint steps and the necessity of product selection testing in this process also deserve attention.

Steps to complain to Amazon about sellers

After GCID trademark registration, if the seller does not respond to the initial warning email, the seller can make a complaint through the following steps:

1. Place a test order: Use the buyer account that comes with the seller’s account to place a test order in the seller’s store.
2. Post-delivery complaints: Once you receive the goods from the seller, you can complain to Amazon that the actual product does not match the description by comparing the differences between your own products and the goods from the seller.
3. Complaint email content: In order to speed up the processing of complaints, the email must include the ASIN code, Seller ID, a brief description of the infringement status, order number and product images. Emphasize the obvious differences between your product and the seller’s product, especially in product pictures.

In addition, in order to protect privacy and reduce the vigilance of sellers, sellers should choose a friend who can assist with delivery as the recipient when placing an order, and ensure that the delivery address is a local address. After following up on the delivery status, if the order is successfully shipped, you can make a complaint according to the above method. After placing a test order and making a successful complaint, the seller can also apply for a refund.

Does Amazon require test samples to select products?

When determining product suppliers, sellers often need to obtain samples and conduct complete inspections to ensure that product quality meets standards. Here are the main steps of the process:

1. Get samples: Any product you plan to sell on Amazon should get a sample to see how it actually looks and looks like. It is recommended to obtain samples from at least five factories and ask for two or more samples.
2. Differentiate samples: Label each sample to avoid confusion with suppliers.
3. Check sample quality: Carefully inspect each sample to look for potential defects and work with the factory to obtain a list of quality issues if necessary.
4. Choose the right factory: Price and product quality are not always positively correlated. Choose a factory that can provide high-quality samples and try to lower the price.
5. Request final samples: Before placing an order, request three additional final samples from the selected supplier for final quality confirmation to ensure they meet the order requirements.

The above steps are important means to ensure that sellers can maintain brand rights and product quality on Amazon. Through strict complaint and product selection processes, sellers can effectively improve their market competitiveness.