How to effectively contact sellers and view seller information on Amazon US site

When shopping on Amazon’s US site, buyers often need to know the seller’s information to assist in purchasing decisions. This article will guide buyers on how to view seller information, including seller profiles, seller ratings and seller replies, and introduce in detail several effective ways to contact sellers.

View seller information

View seller profile

Every seller who sells products on Amazon has a seller profile, which contains the seller’s business information, policies, trademarks, and other important information. If a buyer wants to view a seller’s profile, they can follow these steps:

1. Find the seller information on the product page. Buyers can see the seller’s information in the upper right corner or lower right corner of the product page, including the seller’s name, ratings, delivery time and other information.
2. Click on the seller’s name. This will take the buyer to the seller’s seller profile page, where the buyer can view the seller’s details, including company name, contact information, trademarks, policies, etc.

View seller ratings

Ratings are buyers’ evaluations of sellers, which can help buyers understand other buyers’ evaluations of the seller’s shopping experience and service quality. To view seller ratings, follow these steps:

1. Find the seller information on the product page and click on the seller name to enter the seller profile page.
2. Find seller ratings on the seller profile page. Seller ratings are usually expressed in stars. The higher the star rating, the better the seller’s service quality. Buyers can view a seller’s average rating as well as their specific reviews of that seller.
3. In addition, buyers can also click “View All Reviews” or a similar button to view more reviews and feedback from buyers on the seller.

View seller reply

Seller reply is the seller’s reply to the buyer’s evaluation, which can show the seller’s explanation or solution to the buyer’s problem or feedback. Understanding the seller’s response can help buyers understand the seller’s attitude and ability to deal with customer issues. To view seller responses, follow these steps:

1. Find the reviews that buyers are interested in on the seller reviews page. Typically, the review page displays a summary of the buyer’s review, including ratings and review content.
2. Then, look for the seller response below the review. Seller responses are usually displayed in text form below the buyer’s review, and buyers can read the seller response to understand the seller’s response to the buyer’s question.

How to contact the seller

Telephone contact

Generally, Amazon sellers will leave their contact numbers. After you get the contact number, you can call directly.

E-mail contact

This is also the most commonly used contact method between buyers and sellers, who can communicate directly through email. If Japanese Amazon sellers open Amazon customer service, they can contact customer service online to get help, which is more convenient.

Contact the seller through the order page

1. Log in to your Amazon account and find the corresponding order on the “My Orders” page.
2. Click the “Contact Seller” button to open the contact seller interface.
3. Fill in the problem description, attached files and other relevant information and send it to the seller.
4. Wait for the seller’s reply and handle the problem in a timely manner.

Contact the seller through Amazon customer service

1. Log in to your Amazon account and select the “After-Sales Service” option on the “Contact Amazon” page.
2. Select the “I need to contact the seller” option and follow the prompts to complete the relevant information.
3. Contact Amazon customer service by phone, email, or online chat according to the process.
4. Wait for customer service to transfer the buyer to the appropriate seller and solve the problem.

Conclusion

By viewing seller profiles, seller ratings and seller responses, buyers can have a more comprehensive understanding of the seller’s information and service quality. This information can help buyers make informed purchasing decisions and choose reliable and trustworthy sellers. During the shopping process, in addition to paying attention to seller information, buyers are also advised to carefully read product descriptions, user reviews, return policies and other information to ensure that buyers have a pleasant and satisfactory shopping experience.