Ozon seller warehouse management guide: from setup to optimization
Ozon, as Russia’s leading multi-category comprehensive e-commerce platform, is an important market expansion channel for Chinese sellers. This article will integrate multiple aspects of Ozon warehouse management, including how to set up a warehouse, set priorities, archive and activate warehouses and other operational guidelines.
How to quickly set up a warehouse?
Enter the Ozon backend page, click on the personal account center, find the “Logistics” tab in the menu bar, and then click the “Add Warehouse” button. In the page that opens, fill in the following information:
- Warehouse name: a label to easily distinguish warehouse products
- Warehouse address: The specific geographical location of the stocking warehouse (Chinese sellers need to manually enter detailed domestic address information)
- Remarks: Fill in additional information or remarks
- Warehouse phone number: landline or mobile phone number
- Working days: Set delivery time and indicate rest time
- Loading time: Preparation time, it is recommended to set sufficient time to prepare the goods
In addition, create a return information description for the order, including the return address (forwarding address) and return instructions, so that customers can return the goods smoothly.
Warehouse priority setting
When a seller has multiple warehouses on the Ozon platform, and these warehouses can ship similar products to the same area, you need to set the priority of the warehouses. The lower the priority value, the higher the priority, and the system will give priority to shipping from this warehouse. By default, the first warehouse created has a priority of “1”, which means that the system will give priority to that warehouse for shipments. The steps to set warehouse priority are as follows:
- Log in to Ozon seller account
- Go to the "Logistics" menu and select "Warehouses & Methods"
- In the "Warehouses and Methods" page, find the warehouse you want to set the priority and click "Edit"
- In the warehouse edit page, find the “Priority” field and click “Configure via file”
- Download and open the configuration template
- Fill in the corresponding warehouse priority in the template
- After completing the filling, upload the filled-in template and click “Apply” to save the settings
Archiving and retrieving repositories
Occasionally, a seller may wish to archive a warehouse, especially when it is no longer in active use:
- Log in to the seller’s Ozon seller account
- Enter the archive page: In the seller’s backend, click “Logistics” on the top navigation bar, and then select “Warehouse and Methods”
- Select the warehouse you want to archive: On the “Warehouses and Methods” page, find the warehouse the seller wants to archive, and then click the “Archive” option next to its name
- Processing unfinished orders and returns: If there are unpaid orders or returns in this warehouse, please use the warehouse’s method to process them
- Reset inventory: After archiving the warehouse, the inventory of goods in the warehouse will be reset to zero
- Confirm archive: Click “Archive anyway” to confirm the archive operation
If the seller decides to reuse the archived warehouse, here are the steps to retrieve the archived warehouse:
- Log in to the seller’s Ozon seller account
- Enter archive page
- Select the warehouse to be retrieved
- Confirm recovery: Click “Restore” to retrieve the warehouse from the archive
Warehouse activation and management
According to Ozon rules, if your store does not meet the following requirements for more than 30 days, the platform will automatically close the warehouse:
- None of the products appear to be on sale
- No product packages were sent to the warehouse
If your warehouse is inactive, you can reactivate it in the following ways:
- Sell at least one item or ship at least one package from the warehouse
- Send an official email to Ozon explaining the situation and reasons. The warehouse will usually be activated within 1-2 days.
Summary
Through the above introduction, we can see that the Ozon platform provides sellers with comprehensive warehouse management tools, including warehouse settings, priority settings, archiving and activation. Proper use of these tools not only improves operational efficiency, but also enhances customer satisfaction, thereby boosting business growth. Sellers should make full use of the various resources provided by Ozon to optimize inventory management and order processing processes.
The above content is integrated from multiple articles, hoping to help sellers better understand and operate warehouse management on the Ozon platform.