Detailed explanation of Tmall International’s automatic confirmation of receipt rules and service provider certification

As one of the high-profile cross-border e-commerce platforms, Tmall International not only brings a rich selection of overseas products to domestic consumers, but also provides merchants with broad market opportunities. For merchants operating on this platform, it is crucial to understand the relevant rules of the platform, including the time point for automatically confirming receipt of goods and how to authenticate overseas Alipay.

Automatically confirm delivery time

According to Tmall International’s regulations, if the buyer does not actively click to confirm receipt and no exception occurs during the transaction (such as applying for after-sales services such as returns or exchanges), the merchant will wait within 20-23 days after the delivery is successful. Receive settlement payment through Alipay. In addition, the time from the time the consumer successfully places the order to the time the merchant completes the shipment is limited to 120 hours. As long as the entire shopping process goes smoothly, merchants can usually receive funds after automatic settlement within 30 days.

Overseas Alipay authentication steps

Basic process

1. Merchants first need to visit the official Tmall International page and jump to the Global platform to submit an application;
2. Fill in the necessary basic company information and contact details online;
3. After submitting the above information, wait approximately 1-3 working days to complete the review process;
4. After passing the review, you can enter the product signing stage.

Materials required

• New email address: It must not contain alibaba, alipay, taobao, tmall and other related words;
• Business registration documents: Original scanned copies are required;
• Certificates of the legal representative and actual controller: including but not limited to original scanned copies of identity certificates or passports;
• Main contact information: Proof of identity or a scanned copy of your passport is also required, along with a letter of authorization signed by the legal representative.

Tmall International Service Provider Certification Conditions and Process

Certification standards

• When the store opening entity and the actual operator are not the same entity, the latter needs to complete the service provider certification as soon as possible;
• If an entity already owns one or more stores on Tmall or its international section, it should also undergo corresponding certification procedures when taking over the management of a new store.

Overview of the certification process

• First register a Taobao enterprise account (those who already have an account can use it directly);
• Log in to the service provider’s backend and associate the company’s Alipay account (note: personal Alipay is not applicable);
• Complete real-name authentication, including instant authentication for new residents and authentication for old users through specific methods.

Notes

• When using Taobao APP for QR code scanning authentication, please make sure you are logging in with a service provider account rather than a personal or other company account;
• For service provider accounts bound to Alipay for ordinary users, verification needs to be done by scanning QR codes; for service provider accounts bound to Alipay for corporate customers, verification needs to be completed by the legal person in person.

Through the above content, we can see that Tmall International has strict rules and regulations for merchants to ensure the safety and efficiency of transactions. Whether it is the automatic confirmation of receipt mechanism or the overseas Alipay certification process, they are all designed to enable merchants to better serve consumers, thereby promoting a win-win situation for both parties.