Wish Logistics Complaint Improvement Guide: Writing Points and Strategies

Among the many rules faced by sellers on the Wish platform, logistics issues often become the source of fines and penalties. In order to appeal successfully, sellers must understand how to write an appeal letter effectively. The following are the writing points and related strategies for Wish Logistics complaint improvement.

Key points for writing a complaint letter

1. Clarify the reasons for the violation

Before writing a complaint letter, sellers should first clarify the specific reasons for violating the platform rules. Common reasons for violations include but are not limited to infringement, logistics issues, product inconsistencies, and delayed shipments. Especially for infringement fines, if the amount involved is large, sellers need to carefully consider whether to appeal.

2. Clarify the logic of appeal

Sellers need to make it clear whether the punishment received is a misjudgment by the platform. If there is indeed a miscarriage of justice, the reasons for the miscarriage of justice need to be clearly stated. This usually involves specific information such as product images, titles, etc. When writing a complaint letter, you should ensure that the logic is clear, the overall narrative is reasonable, and the language is clear and understandable.

3. Proficient in using translation software

Once the reasons and logic of the appeal are clear, the seller needs to translate the appeal letter into English. This step can be improved with the help of commonly used translation software, such as Google Translate, to ensure the accuracy of the language and the fluency of expression.

Specific writing strategies

1. Verify the reasons for violations one by one

Sellers should conduct detailed verification of each violation reason and provide relevant screenshots of logistics information as evidence to support their statements.

2. Admit mistakes and find alternative reasons

In the appeal letter, the seller needs to proactively admit possible errors, seek other possible reasons, and try not to place all the blame on themselves, so as to show a positive attitude towards improvement.

3. Explain the illegal orders one by one

For each illegal order, the seller should explain one by one and attach corresponding screenshots to ensure the transparency and completeness of the explanation.

4. Propose improvement measures

Sellers need to propose specific improvement measures in the appeal letter. These measures should include specific data or percentages to demonstrate the improvement and enhance the persuasiveness of the appeal.

5. Emphasize store characteristics and future commitment

Sellers can emphasize the advantages of their store being a vertical store or using overseas warehouses, and promise to avoid similar mistakes in the future to enhance the platform’s trust in their willingness to improve.

The above content summarizes the writing points and strategies for Wish Logistics complaint improvement. When sellers face logistics problems, timely and effective appeals will not only help resolve current penalties, but also have a positive impact on the long-term development of the store.