Detailed explanation of Wish platform’s proper investment policy and countermeasures
The Wish platform’s delivery policy aims to ensure that orders can reach buyers smoothly and safely, and to increase trust in sellers and the platform by buyers confirming delivery. This policy not only protects the interests of buyers, but also maintains the reputation and credibility of the platform.
Proper delivery policy rules
Delivery time requirements
Sellers need to promptly process shipments after order confirmation. For domestic orders, the delivery period is two working days; for international orders, delivery should be completed within five working days.
On-time delivery
Choosing a reliable logistics partner is crucial to ensure orders reach buyers within the expected time.
Provide logistics tracking information
Provide accurate logistics tracking numbers so that buyers can check the status of packages at any time, increasing transparency and trust.
Buyer confirms delivery
Usually within 10 to 30 days after the order is delivered, the buyer has the right to confirm delivery. Only after this step is completed will the platform release the funds to the seller.
Measures for smooth delivery
Timely delivery
Process orders as quickly as possible and deliver them to the logistics company on time to meet buyers’ needs for fast delivery.
Choose reliable logistics services
Ensure that orders are delivered to buyers on time and choose a logistics partner that is stable and has high service quality.
Provide accurate logistics tracking number
Ensure buyers can keep track of package status at any time.
Follow buyers’ messages and questions
Actively respond to buyer inquiries and provide high-quality customer service experience.
Ensure product quality
Enhance buyer satisfaction by providing high-quality products that match descriptions.
Maintain cooperative relationships
Check order status regularly
Discover and process abnormal orders in a timely manner to prevent delays.
Maintain good communication
Maintain smooth communication with buyers and improve trust.
Solving after-sales problems
Proactively solve problems reported by buyers and maintain the image of the platform.
Provide quality customer service
Build good reputation and customer loyalty.
Appeal process for due delivery issues
If the store is closed due to failure to comply with the proper delivery policy, the seller can appeal through the following channels:
Prepare secondary verification materials in advance
Submit the required documents according to the prompts on the page.
Contact official customer service
Communicate with customer service in a timely manner, explain the situation and submit complaint materials as required.
Analyze the cause of the problem
Identify which orders have problems and propose improvement plans.
Appeal as soon as possible
The sooner you submit an appeal request, the better the chance of resolving the issue.
Logistics service policy
Order Delivery Conditions
Set different delivery standards for specific markets (such as the United States, Canada, etc.) and product value.
Logistics service requirements
Orders must have valid tracking records and be delivered within the specified time.
Use an approved logistics service provider
Ensure that logistics information can be effectively obtained by the platform.
Through the above measures, sellers can not only effectively avoid the risk of store closure due to violation of the proper delivery policy, but also enhance buyer satisfaction by providing high-quality services and promote the development of long-term cooperative relationships.