Detailed explanation of Wish platform’s prohibited items policy and delayed confirmation of compensation provisions

As an online marketplace that connects global buyers and sellers, the Wish platform attracts global consumers with its diversity and affordable prices. In order to maintain the credibility of the platform and the rights and interests of users, the Wish platform has formulated a strict policy on prohibited items.

1. Background of prohibited goods policy

As an online marketplace that connects global buyers and sellers, the Wish platform is committed to providing a diverse selection of products. However, the diversity of goods does not mean that everything can be sold. In order to maintain the credibility of the platform and the rights and interests of users, the Wish platform has formulated a strict policy on prohibited items. These prohibited categories cover a variety of areas, from intellectual property to public safety, and from ethics to healthcare.

2. Common categories of prohibited items

1. Counterfeit and infringing products

The Wish platform strictly prohibits the sale of counterfeit goods and infringing products, including the unauthorized use of celebrity images, the use of stolen images, the use of boxes, bags or hangers with brand logos, etc. In addition, imitations and counterfeit products have also been included in the prohibited sales category, effectively curbing the proliferation of counterfeit and shoddy goods.

2. Weapons and Dangerous Goods

Weapons prohibited items include but are not limited to firearms, firearms, ammunition, shurikens/darts, explosive weapons, high-energy lasers, etc. At the same time, the Wish platform explicitly prohibits the sale of dangerous goods, contraband, controlled products, and restricted items, such as drugs, tobacco, and unapproved drugs.

3. Products related to sex and illegal activities

The Wish platform strictly prohibits the sale of products involving sex, pornography or illegal activities, maintaining the ethics of the online shopping environment.

4. Medical equipment and drugs

The Wish platform may also restrict or prohibit the sale of certain medical equipment, prescription drugs, and unapproved health products to ensure the safety and reliability of users when purchasing health products.

5. Virtual goods and services

Virtual/digital goods, intangible goods or services are also prohibited, including but not limited to gift cards or access codes, virtual currencies for online games, etc.

6. Other prohibited items

Other prohibited items also include but are not limited to false propaganda, privacy and technical violations, medical controlled items, dangerous items, unauthorized edible items, etc.

3. Importance and impact of policies

The formulation and implementation of the Wish platform’s ban on sales policy not only helps protect consumers’ shopping rights and interests, but also provides sellers with a fair competition platform. By eliminating the circulation of counterfeit and shoddy goods, dangerous goods and illegal products, the platform builds a safe and reliable shopping environment and enhances consumers’ trust.

In addition, the implementation of embargo policies also provides protection for intellectual property owners. Today, when intellectual property rights are increasingly valued, the Wish platform’s initiatives help curb infringements and promote innovation and the legal use of intellectual property rights.

4. Delayed confirmation of compensation policy

In order to provide a better user experience and meet user expectations, Wish has announced a new order fulfillment policy. According to the provisions of Delayed Confirmation of Fulfillment Policy 5.5, orders with delayed confirmation of fulfillment may incur compensation. The specific provisions are as follows:

• For orders where the “merchant pricing + shipping cost” of a single product in the order is less than US$100, if it exceeds 168 hours (7 days) from the release of the order to the first scan of the logistics service provider, the order will be considered Delayed confirmation of fulfillment.
• For orders where the “merchant pricing + freight” of a single product in the order is greater than or equal to US$100, if more than 336 hours (14 days) elapse from the release of the order to the first scan of the logistics service provider, the order will be considered Confirmation of performance for delay.

The penalty for delayed confirmation of order fulfillment is 20% of the order amount (or US$1, whichever is higher).

5. Conclusion

To sum up, the Wish platform’s sales ban policy is an important measure to maintain the shopping environment, protect consumer rights and promote innovation. Through strict control over counterfeit goods, dangerous goods, infringing products and other fields, the Wish platform has established an image of integrity and reliability on a global scale. At the same time, the delayed confirmation and compensation policy further improves the user experience and protects the rights and interests of merchants. Looking forward to the future, the Wish platform will continue to uphold its no-sale policy and create a safe and secure shopping world for users.