Detailed explanation of Temu semi-managed model: advantages, processes and problem handling
In the field of e-commerce, the semi-managed model launched by Temu has gradually become the focus of merchants. This article will combine the advantages of Temu’s semi-managed model, logistics processes and common problem handling methods to help merchants better understand and apply this model.
1. Advantages of Temu semi-managed model
1. More professional operational support
Under Temu’s semi-managed model, sellers can rely on the platform’s professional team and rich experience to obtain strong guarantees in terms of marketing and customer service. Professional operational support can help sellers better understand market dynamics and consumer needs, thereby formulating more precise marketing strategies and operational plans, and improving the store’s competitiveness and sales performance.
2. Significant resource sharing advantages
On this huge e-commerce platform, sellers can enjoy abundant traffic resources. A large number of users browse and shop on the platform every day, which provides sellers with a broad market space. At the same time, the user data accumulated by the platform is also a valuable asset. Sellers can better understand consumers and accurately locate target customer groups through the analysis and application of these data.
3. A more flexible business approach
Sellers can freely choose which operational tasks to hand over to the platform based on their own needs and actual conditions. If the seller has limited energy in some aspects or lacks relevant professional capabilities, he can safely leave it to the platform and let professionals do professional things. As for the areas in which they are good at and have advantages, sellers can personally control and invest more time and energy.
2. Temu semi-managed logistics process
After the buyer places the order and pays, the seller quickly receives the order and pushes the ERP shipping instructions to the warehouse system. The overseas warehouse immediately starts efficient packaging and outbound work, followed by final delivery. During the entire process, logistics information is transmitted back to the seller in real time and synchronized to the platform, ensuring that all parties can grasp the dynamics in a timely manner. Temu has clear and precise requirements for “promised delivery time”. Sellers can set the number of delivery days by themselves, with 1 working day or 2 working days to choose from, reflecting flexibility and autonomy.
3. How to deal with common problems in Temu semi-managed mode
Q1: Can the US site be added now?
The answer is to add the sales inventory first, and then you can add the site after the image review is passed, the qualifications are uploaded, and there are no other stuck points. Moreover, there will be event support after joining the site, and merchants can check the specific event status at the front desk.
Q2: The deposit has not been charged, can I add a site?
Yes. However, it should be noted that after adding a site and generating sales, when the GMV reaches a certain level, if the deposit has not been recharged, the product will be removed from the shelves. Therefore, merchants need to pay attention in time and make corresponding arrangements.
Q3: What is the responsibility of the merchant and what is the responsibility of the platform?
In the semi-managed model, merchants need to be responsible for the first journey, overseas warehousing, last journey and inventory maintenance, while the platform is responsible for drawing review, price verification, pricing and other tasks.
Q4: What should I do if PO BOX orders cannot be delivered in remote areas?
Merchants can set up freight templates, and now support the option of shipping or not. For orders that have been issued in the past, if possible, we should try to issue them as much as possible to ensure consumer experience and satisfaction.
Q5: What should I do about after-sales problems?
After-sales cases can be sent to buyers first, and then collected by buyers, and then processed step by step. This ensures that after-sales issues are handled promptly and effectively, and enhances consumers’ trust in the brand.
Q6: Can Temu provide shipping labels?
Temu has a strong price premium and can negotiate a good price with the USPS. However, merchants buying their own labels are definitely more expensive than Temu, and overseas warehouses have fake accounts. This is indeed an issue that merchants are more concerned about, and we hope that the platform can provide more support and help to merchants in this regard.
To sum up, the Temu semi-managed model will encounter various problems during actual operation. However, as long as merchants and platforms work together and actively communicate, they will be able to find suitable solutions and promote business development. develop smoothly. Merchants need to have a deep understanding of these issues and how to deal with them in order to better adapt to the semi-managed model and gain an advantage in the fierce e-commerce competition.