Detailed explanation of TEMU platform delivery logistics and self-delivery issues

1. Answers to fully managed model delivery questions

1. Are cross-border fully managed orders included in the sales volume of the main website?

Cross-border fully managed orders will be counted as the sales volume of the main site’s products, and will also consume the main site’s inventory.

2. How to recommend products suitable for cross-border production to the platform?

Sellers can find the registration channel for [Fully Hosted Main Advertising Column] on the cross-border fully hosted page, and submit the products they want to introduce. Successful products will receive benefits such as more traffic exposure and quick approval.

3. What are the packaging requirements for fully managed products?

Attention should be paid to the packaging requirements for cross-border fully managed products. If they are fragile or sharp items, the packaging should be strengthened to prevent damage; cards or bags containing store information cannot be used, and cash refund coupons and moisture-proof agents cannot be used. , QR code, etc. into the package.

4. Why is the delivery time limit for fully managed orders higher than that of the main site?

Fully managed orders come from foreign customers. In order to ensure that customers can receive the goods quickly, the platform has formulated higher fulfillment time regulations.

5. How to deal with product damage when using the SF Express door-to-door service on the platform?

If the product is damaged during SF transportation, the seller can contact SF Express for communication and compensation.

6. Where can I view the information on liquidated damages for not arriving at the warehouse on time?

Sellers can check liquidated damages deduction information through emails on the site.

7. Will I be punished if I fail to deliver goods on time when I use SF’s door-to-door service?

If the seller uses the SF Express door-to-door pickup service provided by the platform, SF Express will generate a receipt track within 12 hours or on the same day after receiving the delivery order in the background, and will not be punished.

8. What should I do if the courier fails to pick up the package on time?

Sellers can click [Query Receiver Information] in the order details on the fully managed invoice page to contact SF Express.

9. What should I do if the express delivery is overweight/oversized?

S.F. Express door-to-door pick-up. The length of a single consignment shall not exceed 1.6 meters and the net weight shall not exceed 50kg. If it is overweight, it must be unpacked and shipped.

10. Will fully managed products be inspected after they are delivered to the warehouse?

The warehouse will conduct quality inspection on the products, and unqualified products will be returned to the return address set by the seller.

2. Semi-managed mode delivery process and questions and answers

1. Scope of application of semi-managed mode

Applicable to merchants who do not have delivery channels in the United States and want to use platform logistics to deliver goods.

2. Shipping steps

• Click “Online Ordering and Shipping” to enter the online ordering page;
• Edit package information and reasonably split the packages that need to be shipped;
• Fill in the package weight and size information;
• Choose the appropriate logistics service and confirm the order for delivery;
• After the system returns the waybill number, there is no need to upload the waybill number;
• If the online order fails, you need to choose the logistics service again to place the order.

3. Modify waybill number

After successfully placing an online order, the merchant can import the order number for delivery through the “Merchant Backstage – Order Management” module.

4. Print the form

Click “Print Logistics Invoice”, print and paste it on the package, and choose the courier to pick up the package or deliver it to the logistics outlet yourself.

5. Make an appointment for pickup

If you choose “Courier will pick up the package at your doorstep”, you need to make an appointment for the door-to-door pickup service. If you choose “Send it to the logistics outlet by yourself”, you will follow the prompts to go to the delivery point.

3. Answers to questions about self-delivery in semi-managed mode

1. Scope of application for self-delivery

Applicable to merchants who have local delivery channels and can submit and track tracking numbers by themselves.

2. Self-delivery time limit

Submit the delivery order within the promised delivery time. If you exceed the deadline, you will face violations.

3. Shipping operation process

• Import the waybill number and select “Single waybill delivery” or “Split into multiple waybills for delivery”;
• Fill in the tracking number, select a logistics company, and submit shipping information.

4. Modify express delivery number

After submitting the express delivery order number, it can be modified once within 48 hours. If the system cannot modify it, you can contact the investment operation.

5. Bulk shipment

Download the “Batch Shipping Template”, fill in the waybill number and logistics company, and upload the EXCEL file to complete the shipment.

6. Split the order and ship the goods

Select an order that meets the splitting criteria and fill in the split waybill number and service provider information.

7. Combined shipping

View orders with the same address, fill in the courier number and company, and support combined shipping of up to 20 orders.

This article provides detailed answers to the delivery issues under the fully managed and semi-managed modes of TEMU platform, including order sales calculation, packaging requirements, delivery time regulations, etc. under the fully managed mode, as well as the delivery operation process under the semi-managed mode. , bulk shipping methods, split shipping and combined shipping techniques.