Detailed explanation of the shipping process and precautions for merchants on the Temu platform

In the e-commerce business, the delivery link is an extremely important step, which is closely related to the consumer’s shopping experience and the operational effectiveness of the merchant. For merchants who adopt Temu’s fully managed model, it is crucial to clearly understand and strictly follow the shipping precautions. In addition, selling products on the Temu platform also requires attention to key factors such as official website certification, international business strategy and logistics cooperation.

Shipping process and precautions

1. Combined shipping is not supported

Cross-border fully managed delivery orders do not support combined shipments or split orders. Make sure that one fully managed delivery order number only corresponds to one express delivery order number. This is to ensure the accuracy and orderliness of the delivery process and avoid various problems caused by chaotic delivery. If you operate in violation of this regulation, it is likely to cause a series of unnecessary troubles, such as the inability to accurately track goods and delivery errors, etc., which will further affect consumers’ shopping experience and evaluation of merchants.

2. Accuracy of express delivery number

This seemingly small mistake of filling in the wrong express delivery number may have a huge impact and even interfere with the merchant’s product sales. Therefore, when operating, merchants must import the express tracking number after picking up the package. If you use SF Express’ door-to-door pickup service, you don’t need to manually pick up the number and place an order. SF Express will handle it professionally. But no matter what method is used, the accuracy and timeliness of the tracking number must be ensured.

3. Delivery timeliness

Merchant must ensure that the goods are delivered to the container warehouse within 72 hours. This is a strict requirement for the timeliness of delivery. Only delivery on time can ensure the smooth operation of the entire supply chain and meet consumers’ expectations for quick receipt. Once it times out, it may trigger a series of chain reactions, including consumer dissatisfaction, platform penalties, etc.

4. Use the official language of the sales destination

Please ensure that the product itself is in the official language of the sales destination. This is not only a respect for local consumers, but also a necessary measure to comply with relevant regulations and market requirements. Correct language labeling can make it easier for consumers to understand and use products and improve their shopping satisfaction.

5. Disable specific express delivery

In order to ensure transaction security and maintain platform order, starting from 2018, please do not use “City 100 Express” for delivery. This is a regulation made by the platform out of various considerations, and merchants need to strictly abide by it to avoid unnecessary risks and losses to themselves and others.

Merchant delivery mode

Temu merchants have two delivery modes to choose from: JIT mode (pre-sale mode) and VMI mode (stocking mode).

• JIT mode: In the JIT mode, the merchant delivers the goods to Temu’s Zhaoqing Heyu warehouse within a specified time (usually 2 days) after the order is issued. This is a “order first, ship later” pre-sale model.
• VMI mode: In the VMI mode, merchants need to stock up first, and only after the goods are stocked can they be put on the shelves for sale. This model requires merchants to do a good job in inventory management before products are out of stock to avoid out-of-stocks. The VMI model is a stocking model of “prepare goods first, then place orders on shelves”.

Shipping and warehousing steps in VMI mode

• Waiting for the first order: After the product has been reviewed for price and pictures, the merchant needs to wait for the first stocking. The product is in the “First Order Awaiting” status, and the merchant can prepare and ship the product.
• Packaging and shipping: Packing and shipping is a key link. It is necessary to strictly check the quality of each product. The products must be packaged independently. The outer packaging of the same SKC or SKU must be consistent to avoid returns; Products must be labeled with product name codes and barcodes to ensure accuracy; the quantity shipped must correspond to the actual quantity shipped to avoid fines.
• Express collection: After the merchant completes the packaging, he waits for the courier company (such as SF Express or ZTO) to come to collect the goods, and then delivers the goods to Temu’s warehouse.

Warehouse Precautions

Although Temu’s delivery process is relatively simple, there are still some issues that merchants need to pay attention to in the warehouse:

• Batch returns: If one shipment in a batch fails quality inspection, the goods may be returned in batches rather than all at once, which wastes shipping costs and time.
• Product Damage Processing: If the product is damaged due to transportation or other reasons, there is no destruction function option in the background, but it will be returned directly. The merchant cannot determine whether it is a problem with the warehouse or the express delivery, making it difficult to hold accountable. The Temu platform can consider adding a destruction option to facilitate merchants to deal with damaged goods without returning them.
• Lost items are difficult to hold accountable: During the delivery process, if a piece is lost or damaged during transportation, it is difficult for the merchant to hold the company accountable and the responsible party cannot be determined. This issue may require the platform to cooperate with express delivery companies to provide more traceable logistics information.

In short, Temu merchants must pay great attention to these precautions and implement them effectively during the delivery process. Only by doing every detail well can we gain a foothold in the fierce market competition, provide consumers with high-quality services, and at the same time create a broader development space for our e-commerce business.