Detailed explanation of shipping requirements and penalty regulations under Temu’s fully managed model

In e-commerce operations, the delivery link is crucial to consumers’ shopping experience and merchants’ operational effectiveness. For merchants who choose Temu’s fully managed model, it is particularly necessary to clarify delivery requirements and be aware of relevant deduction and penalty regulations.

Delivery time requirements

After the seller receives the managed product delivery note in the backend, the seller must deliver the product to the designated warehouse within 72 hours. This timing requirement is intended to ensure that goods reach consumers in a timely manner. If the seller fails to deliver on time, he will face corresponding deductions and penalties. The specific deductions and penalties are as follows:

• If the goods are not delivered within 72 hours, a deduction of 5%/piece of the tax-included unit price of the delayed delivery of the managed goods as stipulated in the invoice will be imposed. Penalty (minimum five yuan per item, maximum fifty yuan per item).
• If it is not delivered within 96 hours, on the basis of the aforementioned deduction and penalty, 5% of the tax-included unit price of the delayed delivery of the managed goods as stipulated in the invoice will be charged again. %/piece will be subject to a penalty (minimum Five yuan per piece, maximum Fifty yuan per piece).

Penalty for continuous non-delivery

If the merchant does not deliver the goods within 72 hours after receiving any delivery order (and the delivery must have a logistics collection record), and this happens twice or more in a row, Then the platform may take a series of severe measures against the stores opened by merchants on the Pinduoduo platform, including but not limited to blocking, demoting, delisting, banning, deleting, and removing resource slots for some or all products.

Penalty for overtime delivery

• If the managed goods are not delivered within 6 days after the merchant receives the invoice from the backend, the tax-included unit price of the delayed delivered managed product as agreed in the invoice will be charged >10%/piece will be deducted (minimum ten yuan per piece, maximum one hundred yuan).

Penalty for false delivery

If the merchant makes a false delivery, a penalty will be deducted at double the price of the goods on the delivery note (minimum ten yuan per piece, maximum one hundred yuan per piece) . This behavior seriously violates the principle of good faith and will not only have a negative impact on buyers, but also damage the credibility of the entire platform.

Penalty for under-delivery and missed delivery/wrong amount will be deducted

• If the actual number of items put into storage is less than 10%, the insufficient number of items will be deducted as false delivery (one time the payment on the delivery note, the minimum is ten yuan per piece, the maximum is < strong>One hundred yuan a piece);
• If the actual number of pieces put into storage is 10%, the insufficient number will be deducted as out-of-stock (10%/piece, minimum ten yuan per piece, maximum one piece One hundred yuan a piece).

Summary

The delivery requirements and penalty regulations under Temu’s fully managed model are designed to maintain the normal operating order of the platform, protect the rights and interests of buyers, and also encourage sellers to improve their service levels and operational capabilities. Sellers must take these regulations seriously and complete delivery tasks in strict accordance with the requirements to avoid unnecessary losses and risks.

Understanding these regulations can help ensure timely delivery and avoid unnecessary penalties for merchants, while also maintaining transaction fairness and consumer rights.