Cdiscount platform operation guide: analysis of the entire process from store purchase to ERP binding

Cdiscount, as the leading e-commerce platform in France, provides broad business opportunities for many sellers. This article will introduce in detail the seller’s operation process on the Cdiscount platform from various aspects such as store purchasing, product listing, order processing, and ERP system binding.

1. Cdiscount store purchase process

1. Log in to the Cdiscount official website: First, open the Cdiscount official website and click the “Pro Espace Vendeur” button in the upper right corner of the page to enter the seller area.
2. Register a seller account: If you have not registered yet, you need to click the “Créez votre compte vendeur” button in the upper right corner of the page, fill out the registration form and provide the necessary personal or company information.
3. Log in to the seller’s backend: After registration is completed, use your account and password to log in to Cdiscount’s seller’s backend to obtain store and product management permissions.
4. Choose the type of store to buy: Find the “Mon compte” or “Mon Espace Vendeur” option in the seller’s backend, enter and select the store type that suits your needs and click the purchase button.
5. Complete payment and set store information: Confirm the store type and fee information, fill in the payment details to complete the payment; then set the store name, description and other information.

2. Steps to manually put products on shelves

1. After logging in to the seller account, enter the backend and select “Produit” and click “Vendre un produit unitairement”.
2. Enter the EAN and SKU of the product (applicable to follow-up sales).
3. Search for product categories and select categories manually.
4. Fill in product-related information and be careful to avoid repeating keywords.
5. Fill in product description, brand and other information, which must be typed in HTML and all in French.
6. Set product prices and logistics delivery methods.
7. Select the store and promotion type.
8. Set the delivery time and whether to charge additional freight.
9. Finally, fill in the selling price and submit to save.

3. Order processing and delivery process

1. Order Confirmation: After receiving the order, the order should be confirmed within 48 hours, otherwise the order will be automatically canceled.
2. Contact buyers: Use the on-site message function to communicate with buyers and resolve their questions about products or orders in a timely manner.
3. Shipping method selection: Carry out corresponding operations according to the different shipping methods selected by the buyer, such as surface mail or shipment with tracking number.
4. Batch shipping: Use the batch shipping function provided by Cdiscount to improve efficiency.
5. After-sales consultation and returns and exchanges: Handle customer inquiries and provide return and exchange service options to protect customer rights.

4. ERP system binding to achieve efficient management

1. API initial binding settings: Log in to your Cdiscount account, enter the corresponding page to create an API account and fill in the information.
2. ERP side settings: Copy the API information to the ERP system and configure the CDiscount application.
3. Install and activate ERP application: Find and install the CDiscount ERP application. After activation, the connection between systems can be realized.
4. Start efficient management: Handle product shelving, inventory and order management through the ERP system.

Through the above steps, sellers can successfully complete important operations such as store purchases, product listings, order processing, and ERP system binding on the Cdiscount platform, thereby improving operational efficiency and better serving customers.