(I) Unpaid
For orders that the buyer has paid for, after the buyer completes the payment, the order will automatically enter “My Sales” and “Waiting for Shipment”.
For orders that the buyer has not paid for, it is necessary to communicate with the buyer in a timely manner to avoid cancellation of the order due to failure to pay in time or hesitation of the buyer. You can send payment reminders to buyers through chat, for example: “Dear consumer, hello, I am glad that you like our products. We see that you have placed an order but have not paid yet. May I ask if you have any trouble in the payment process? Please let us know in time so that we can help you, thank you.” “Dear consumer, hello, the system shows that you still have unfinished orders. According to the regulations of the Shopee system, the order will be cancelled today, so please transfer the money as soon as possible~ Please consult us if you have any related questions, thank you.”
The seller should give different replies according to different situations of the buyer, such as the buyer has transferred the money but the seller has not received it, or the buyer encounters problems in the payment process.
(II) To Ship
The buyer has paid and is waiting for the seller to ship. If the order logistics is SLS, the seller can click “Ship” to obtain the waybill number and print the waybill for shipment; if it is a third-party logistics, click “Ship” and enter the logistics provider’s waybill number to complete the shipment of the corresponding goods.
(III) Shipping
The products that have completed “To Ship” will automatically appear under “Shipping”. The seller can click “View Details” to view the corresponding logistics status.
(IV) Completed
For orders that the buyer has clicked “Confirm Receipt”, or orders that have exceeded the number of days preset by the Shopee system for cross-border e-commerce, they are all “Completed” orders.
(V) Cancelled
Cancelled orders will appear under “Cancelled” and the reason for cancellation will also be displayed. Orders can be canceled by buyers, sellers, or the system.
(VI) Refund/Refund
Orders for which buyers apply for refund/return will appear in “Refund/Return”. Click anywhere on the order to view the buyer’s refund/return reason.
Sometimes the buyer has paid by bank transfer, but the order status is still “unpaid”. The reason is that it usually takes 1 to 3 working days to process the bank transfer confirmation payment, so it is possible that the order will still be displayed as “unpaid”. If the buyer has any questions about payment, it is recommended to call the local customer service.