With the rapid development of the e-commerce industry, Doudian, as a popular e-commerce platform, has attracted many merchants and consumers. On this platform full of vitality and opportunities, trading activities are frequent and active. However, in the process of trading, some situations that require refunds will inevitably occur. So, how can sellers correctly refund orders on Doudian? Let’s take a closer look at the steps of Doudian’s refund process.
1. Log in to the Doudian seller backstage
The seller first needs to log in to the Doudian seller’s backstage and enter his own store management interface.
2. Enter the order management interface
Find the “Order Management” option in the store management interface and click to view the order management interface.
3. Select the order to be refunded
In the order management interface, find the order that needs to be refunded and click the “Refund” button. The system will pop up a refund confirmation prompt box.
4. Fill in the reason for the refund
Fill in the reason for the refund according to the reminder in the refund confirmation prompt box. Sellers can choose the refund reason provided by the system or fill in other questions by themselves.
V. Confirm the return
After filling in the return reason, click the “Confirm Return” button. The system will pop up a confirmation prompt box again to prompt the seller whether to confirm the return.
Six. Confirm the refund
If the seller needs to refund the buyer, the seller needs to check the “Refund to buyer” option in the return confirmation prompt box and fill in the refund amount. If the seller does not need a return, please click the “Confirm” button directly.
Seven. Return completion
After the return operation is completed, the system will display a successful return message prompt. Sellers can check the return status on the order management page to ensure that the return operation is successful.
Eight. Notify the customer
After the seller completes the return operation, the customer should be notified of the return in a timely manner to ensure communication and communication between the two parties.
According to the above steps, sellers can easily complete the steps of Doudian return. The return function provided by Doudian can help sellers better handle problems in orders, improve service quality, and increase customer satisfaction.
This article details the steps of Doudian order return, including logging in to the seller backend, entering the order management interface, selecting the order, filling in the return reason, confirming the return and refund, etc. Sellers can use the return function provided by Doudian to better handle order issues and improve service quality and customer satisfaction.