On the Doudian platform, many sellers operate multiple stores, covering a wide range of business. These sellers are often small businesses with thin profits, but they have a lot of work to do. In this case, a store may have only one or two staff members in charge of operations. So, for these Doudian sellers, how to manage multiple store orders?
1. Make sure the store has a stable supplier
When the seller receives the customer’s order, it should be exported as an Excel spreadsheet as soon as possible and synchronized to the manufacturer for timely delivery, so that the delivery problem can be effectively handled. With a reliable supplier as a backing, sellers can focus more on other business links and improve overall operational efficiency.
2. There are a large number of Doudian orders
Improper handling can easily lead to various problems, such as SKU errors, quantity discrepancies, delivery delays, and after-sales disputes. In order to avoid these problems, sellers need to establish a complete order processing process. After receiving the order, the seller should carefully check the product information, quantity and customer requirements to ensure accuracy before arranging delivery. At the same time, follow up on the order status in a timely manner. Once an abnormal situation occurs, such as logistics stagnation or customer complaints, take prompt measures to deal with it.
3. Store activities
Some customers often place multiple orders separately. In this case, if these orders can be shipped together, it will undoubtedly save a lot of shipping costs. However, it should be noted that some gift orders need to be shipped in separate packages due to fixed packaging, which requires sellers to split the orders. Manual operation is not only cumbersome and complicated, but also prone to errors. In order to improve efficiency and accuracy, sellers can consider using some order management software, which can automatically identify order types and merge or split them according to set rules, greatly reducing the manual burden.
4. When the order volume is large
It is inevitable that some buyers will quickly regret and apply for a refund after paying. If the seller fails to discover these refund orders in time and stop shipping, it will cause unnecessary losses. Therefore, sellers need to establish an effective refund management mechanism. After receiving the refund application, it should be marked in the order system as soon as possible, and the warehouse should be notified to stop shipping. At the same time, sellers should communicate with customers in a timely manner to understand the reasons for refunds, try to retain customers or deal with customer issues to reduce the refund rate.
For multi-store sellers on the Doudian platform, if you want to master multi-store order management, you need to start from multiple aspects. In addition to establishing a stable supplier partnership, you also need to improve the order processing process, make rational use of order management software, and establish an effective refund management mechanism. Only in this way can you stand out in the fierce market competition and achieve sustainable development of the store.