With the continuous development of the e-commerce industry, various models and strategies have emerged. Among them, the temu semi-hosted model has its unique position and role. For merchants who adopt this model, the self-delivery link is a highly concerned and crucial aspect. Let’s take a look at the answers to the questions about temu semi-hosted self-delivery.
1. Which merchants are suitable for self-delivery?
Merchants who have local delivery channels in the country/region of sale and can submit and track the order number for delivery by themselves.
2. Self-delivery time limit regulations
Before the promised delivery time, merchants need to submit the delivery order in time and deliver the goods as soon as possible. The delivery time limit will affect the overall delivery time limit. If the contract is not completed according to the promised delivery time, the merchant will face violation treatment.
3. Delivery operation process
(1) Click “Import waybill shipment” in the order list to expand the order shipment. Each shipment package will import a waybill number. According to the offline package situation of the order, select “Single waybill shipment” or “Shipment in multiple waybills”.
(2) Fill in the tracking number according to the package you are shipping, and select the corresponding logistics company from the drop-down menu. Before submitting, please check the correctness and consistency of the tracking number and the logistics company. Please fill in the correct tracking number carefully. If you fill in the wrong number, you may be subject to illegal processing for false shipments.
(3) After checking that everything is correct, you need to click “Submit Shipment”. At this time, the order will be adjusted to “Shipped”.
4. Can I modify the courier number that the merchant filled in incorrectly?
(1) Within 48 hours after submitting the courier number, and can only be modified once. If the system cannot modify it, the merchant can contact the merchant operation.
(2) How to modify:
A. Click “Order Information”, confirm that you want to change the cargo logistics package, and click “Change Logistics”;
B. The merchant imports the waybill number again and modifies the shipping logistics information of the package.
5. How to batch ship (EXCEL batch upload)?
(1) Select the “Waiting for Shipment” order and click “Export Order” to download the order product information. Then the merchant downloads the “Batch Delivery Template” and manually enters the waybill number and logistics company corresponding to the order.
After clicking EXCEL batch delivery, submit the EXCEL order delivery information to complete the delivery.
6. How to split the order for delivery?
If there are multiple SKUs in the order, or there are multiple SKUs in one SKU, split order delivery is applicable.
(1) Select the “Waiting for Delivery” order that meets the split order criteria, click “Import Waybill for Delivery” in the “Operation” column on the far right of the catalog, and jump to the “Order Delivery” details page.
(2) On the “Order Information” page, select “Split into Multiple Waybill for Delivery” in the logistics details.
(3) Select the SKU quantity of the package to be split, fill in the waybill number and service provider, and then deliver.
(4) If there are omissions in the split delivery, there will be a clear prompt, which is applicable to partial delivery.
(5) The system automatically checks that the number of SKUs of the split delivery products must not exceed the number of SKUs in the order.
(6) After all goods have been shipped, the entire order can become “shipped”
7. How to merge multiple orders for shipment?
(1) View orders with the same address and click “Merge Shipment”. Up to 20 orders can be merged for shipment.
(2) Fill in the express number and company
If it is reminded that the waybill number format is incorrect:
1. Check whether the logistics company is selected;
2. If there is no error, multiple attempts will successfully submit.
If there is no logistics company commonly used by merchants in the logistics company drop-down list, you can feedback to the platform for investment promotion and operation. You need to provide:
Logistics brand name, website link, website track query link.
This article introduces in detail the shipping operation process, batch shipping methods and precautions under the temu semi-hosting mode, and also shares tips for handling common problems and realizing order merging and shipping. Merchants must master this information to improve the efficiency of self-delivery of goods and improve customer satisfaction.