On the eBay platform, if the buyer fails to receive the product in time, he or she can open a non-receipt dispute with the seller. If the eBay buyer opens the goods but does not receive the dispute, the seller can compare the self-inspection table below to see if there are any omissions in the logistics service, and conduct a self-inspection “mandatory communication period” based on the self-inspection results to actively negotiate solutions with the buyer in a timely manner.
1. Do you have the following questions about logistics tracking numbers?
There is no tracking number in the transaction;
Bay integrated logistics service is not used;
Half-way tracking number is used;
If there is any of the above Problem, if the buyer upgrades, the case is very unfavorable to the seller, so in this case, it is usually recommended that the seller negotiate a refund with the buyer and close the dispute.
2. Do you have the following questions about logistics information?
It has not been updated for a long time during transportation;
Whether it has been delivered to the correct address;
If there are any problems mentioned above, the seller can contact the logistics service provider in time to understand the status of the package. Determine whether the problem is the responsibility of the logistics service provider and whether it can be solved in time. If the logistics service provider can solve the problem in time, it can negotiate with the buyer and wait for a period of time; if not, it can negotiate with the buyer for a refund and close the dispute.
If a specific logistics provider encounters problems such as collection delays, information not being updated, and delivery errors, it is recommended that sellers adjust their logistics plans in a timely manner.
3. Do you have any questions about the amount of items?
Whether it is necessary to provide a signature service due to the high unit price.
When the unit price of a product exceeds a certain amount, the seller is required to purchase additional signature services from the logistics carrier when shipping. If the logistics information has shown a signature, but the buyer says that he has not received it, you can suggest that the buyer ask whether there is a relative or friend who will collect it on his behalf, or carefully search for a house (including a yard), or ask the logistics service provider on behalf of the buyer for the specific situation of the package.
In short, after a dispute begins, the seller should actively communicate and negotiate with the buyer and should not deal with it passively. At the same time, after negotiating with the buyer, we will operate in a timely manner to prevent the buyer from upgrading the case due to long waiting times.