When shopping on eBay, merchants may encounter situations where the logistics tracking number is not displayed correctly. This can be confusing and worrying for merchants, who have no way to track their packages. In this article, we will introduce some reasons why the tracking number is not displayed correctly, and provide some possible solutions to eBay not displaying the tracking number.
1. The order number is wrong.
If the merchant makes an error when entering the logistics tracking number, the merchant’s package will not be recognized, so the logistics tracking number will not be displayed correctly. Please carefully check whether the logistics order number entered by the merchant is accurate. Make sure no extra spaces or other characters are entered and that the merchant is using the correct tracking number format for the shipping provider.
If the merchant still cannot enter the correct tracking number, please contact the merchant’s seller or shipping service provider to obtain the correct tracking number. They may ask the merchant to provide detailed information such as order number, recipient name and mailing address to better help the merchant solve the problem. Therefore, eBay’s failure to display the logistics order number may be the merchant’s own fault.
2. Normal delays.
Sometimes the tracking number does not display correctly for no reason other than a problem. Transportation service providers may experience normal delays, which may result in tracking numbers not being updated in a timely manner. In this case, the merchant needs to wait patiently for a period of time until the logistics tracking number is updated.
If a merchant is concerned about a lost package or other issues, please contact the merchant’s seller or shipping service provider for more information about logistics. They can help merchants track packages and provide information about their current location and estimated delivery time.
3. False delivery.
False shipping means that the seller marks the package as shipped when the logistics tracking number is not displayed correctly. In this case, the merchant may not be able to track the merchant’s package because the tracking number was not entered correctly. If a merchant suspects a seller is making false shipments, please contact them for more information. Merchants can also resolve any issues through the “Dispute Resolution Center” on the eBay platform.
When shopping on eBay, the failure to display the logistics tracking number correctly may be caused by incorrect tracking numbers, normal delays or false shipments. If a merchant encounters this situation, please first check whether the logistics order number is correct and contact the seller or transportation service provider for more information. There are many reasons why eBay does not display the logistics tracking number. If the buyer suspects that the seller is making false shipments, please solve the problem through the “Dispute Resolution Center” on the eBay platform.