As gift cards become more popular, more and more merchants are selling them on Shopify POS. While the sale of gift cards can bring many benefits to merchants, chargebacks sometimes occur. This article explains how to refund a gift card on Shopify POS.
1. What is a gift card?
A gift card is a voucher for purchasing goods or services that can usually be used within a certain period of time. Unlike cash, gift cards have a denomination and can only be used to purchase goods or services from designated merchants. Currently, there are many types of gift cards, such as physical gift cards, electronic gift cards, mobile gift cards, etc.
2. Why do I need to refund the gift card?
Although gift cards are usually not refundable, in some cases, merchants still need to refund gift cards. For example:
1. The consumer purchased a gift card but cannot use it for some reason and needs a refund.
2. There is a problem with the gift card sold by the merchant, such as the wrong amount, incorrect expiration time, etc., and a refund is required.
In either case, the merchant is required to refund the gift card.
3. How to refund gift cards on Shopify POS?
1. Enter the refund process.
When a consumer requests a refund for a gift card, the merchant needs to enter the refund process in Shopify POS. In Shopify POS, you can enter the refund process through the Orders option.
2. Select the refund method.
After entering the refund process, the merchant needs to choose a refund method. If the gift card was purchased via a payment method such as credit card or Alipay, you can choose to have your refund refunded directly to the original payment method. If the gift card was purchased with cash or other methods, you may choose to receive a refund via cash or check.
3. Select the refund amount.
After selecting the refund method, the merchant needs to select the refund amount. The refund amount for a gift card is usually the remaining balance on the gift card. If the gift card has been partially used, the merchant needs to calculate the remaining balance of the gift card and calculate the refund amount based on this.
4. Confirm the refund.
After selecting the refund amount, the merchant needs to confirm the refund. In Shopify POS, the refund process can be completed through the “Confirm Refund” button.
4. Things to note.
When refunding gift cards, merchants need to pay attention to the following matters:
1. Whether the gift card has expired. If it has expired, the consumer needs to be informed when refunding.
2. Whether the gift card has been partially used. If it has been used, the remaining balance of the gift card needs to be calculated.
3. The refund amount needs to be communicated and confirmed with the consumer to avoid misunderstandings.
5. How to refund gift cards?
To refund a gift card on Shopify POS, you need to follow the following steps:
6. Confirm refund eligibility.
Before refunding a gift card, you need to confirm your refund eligibility. Generally, gift cards are non-refundable and can only be refunded under the following circumstances:
The gift card has expired and has not been used.
The gift card has a technical glitch and cannot be used.
The gift card was issued in error by the merchant.
7. Confirm the gift card balance.
Before refunding the gift card, you need to confirm the balance of the gift card. In the Shopify POS app, you can find the balance of a gift card using the Gift Card Balance Lookup feature.
8. Make a refund.
After the refund eligibility and gift card balance are confirmed, the refund can be started. In the Shopify POS app, gift card refunds can be made through the Refunds feature. When making a refund, you need to enter the gift card number and refund amount, and the system will automatically deduct the corresponding amount and update the inventory.
9. Things to note.
When refunding gift cards, you need to pay attention to the following points:
1. The gift card balance is insufficient.
If the gift card balance is insufficient to cover the refund amount, the refund needs to be made through other payment methods. When making a refund, consumers need to be prompted to provide other payment methods to complete the refund.
2. The gift card has expired.
If the gift card has expired and has not been used, it can be refunded. However, if the gift card has expired and has been used, there is no refund.
3. The gift card has been used.
If the gift card has been used, it cannot be refunded. However, if the gift card was issued in error by the merchant, a refund may be issued.
10. Summary.
Refunding a gift card on Shopify POS is easy, just follow the steps above. Before making a refund, you need to confirm refund eligibility and gift card balance, and comply with relevant refund policies and procedures. Gift card refunds can help consumers solve problems and improve consumer satisfaction, and can also help merchants maintain good customer relationships and brand image.