This article will share useful information about the eBay platform: eBay cross-border e-commerce buyers start the entire process after returning goods. Strive to introduce the complete return process in the simplest language.
When cross-border e-commerce eBay buyers open a case dispute, they may also open a return request. If you see a return request, don’t worry. Be sure to memorize the following tips. Heart!
When cross-border e-commerce eBay sellers respond to a buyer’s return request, they usually have several options (select a reply):
(1) accept the return. (accept returns)
(2) return the buye. (refund to the buyer)
(3) offer a partial refun. (partial refund)
(4) send a message. (Send a message to the buyer)
When accepting a return, you will enter the “return started” page. Start by accepting the return, then click on the product details display page, click on the logistics tracking number, and it will show that it has been accepted.
The above is the entire process for eBay buyers after opening a return request. But this is only the first case. There is also a second case: cross-border e-commerce eBay sellers can directly choose to refund the buyer, and click the return button in the background to settle everything. Of course, if cross-border e-commerce sellers communicate well with buyers and finally negotiate to refund only half of the money, it is okay, as long as both buyers and sellers agree.
In short, this is the process and precautions for eBay buyers after starting a return. Sellers can just follow the instructions in the backend. I hope this article can really help all cross-border e-commerce eBay sellers, help everyone resolve their refund and return requests as soon as possible, and resolve transaction disputes peacefully as soon as possible.