I believe that sellers who are running wish stores do not want their stores to encounter too many returned orders. At present, many sellers have encountered malicious returns from customers. In this regard, what follows? Let’s take a look at how to deal with malicious returns from Wish customers.
First of all, everyone needs to be clear. Situations such as falsely claiming that goods are damaged and needing to return them, using fake or second-hand goods as an excuse to return goods, or wanting to directly defraud free goods and requesting returns are generally common situations. It is a malicious return, and when sellers encounter such a situation and verify it, they must not swallow their anger and must take action to defend their rights and interests.
So how should you deal with malicious returns from Wish customers?
First of all, the seller can contact the customer who returned the product and ask for the specific reason for the return. If it is determined that the customer returned the product maliciously, he must file a complaint with the platform in time and be very firm in his attitude.
In order to prevent malicious returns from happening, sellers can actually ask customers to return the goods to the designated address of “the second chance store”. Usually, this second chance store will The returned goods will be sold and auctioned again. After deducting the relevant processing fees, the remaining payment will be donated to charity, and the seller can also obtain the corresponding charitable donation certificate, which can also bring some reputational blessings to the seller. .
For customers who maliciously return goods, such a universal return address will make the return cost higher, because buyers generally do not have corresponding logistics freight when sending back packages that need to be returned. Discounts generally require high shipping costs. Even if you don’t need to pay shipping costs, you still need to spend time and energy sending express products. Therefore, malicious returns can often be reduced.
In short, everyone’s attitude must be very clear about how to deal with malicious returns from Wish customers, that is, to bravely defend their actual rights and interests. Currently, there are also many competing products that do not Vicious competition will occur through malicious returns. If you find such a situation, you must complain to the platform in a timely manner.