I believe that every Wish seller does not want to have returns in his store all the time, because if the return rate is too high, not only will the processing be more cumbersome, but in many cases, he will also face the risk of closing the store. . The wish platform has a no-reason return policy to protect the rights and interests of consumers, so it also gives many sellers a headache. In this regard, let’s take a look together. What are the main reasons why Wish buyers choose to return products without any reason?
1. The product size is inappropriate.
At present, the main reason why many consumers choose to return products without reason is that after receiving the product, they find that the product is not suitable in size, and this is mainly concentrated in clothing and footwear products. Therefore, we still remind everyone to upload a more detailed size comparison table in the product details section, which can also help consumers choose the size that suits them more accurately.
2. The product packaging is incomplete.
Many sellers, when faced with customers’ overweight orders, choose to split them for delivery, but fail to inform consumers in time. They find out when consumers receive their goods. If the goods are out of stock, you will choose to return them at this time. Therefore, it is best not to ship an order separately, because this will easily lead to the risk of being returned. And if such a situation has happened, as a seller, you can explain it clearly to the consumer in time and try your best to save the order.
3. The product is damaged.
For example, some fragile products, such as electronic or decorative products, are actually very easy to be damaged if they are not packaged properly during transportation or encounter violent transportation. Therefore, consumers After receiving the goods, the buyer will choose wish to return the goods without any reason. This requires sellers to put more thought into the packaging of such products and set signs indicating fragile products.
You must know that if any link is not done well, wish buyers will return the goods without reason. Compared with domestic e-commerce, cross-border e-commerce will be more troublesome in terms of logistics, so it is Sellers need to continuously improve and optimize their products and logistics quality in their daily operations, so that refunds can be effectively reduced.