The Amazon cross-border e-commerce market is a huge opportunity and outlet for Chinese sellers, but many sellers may not know much about Amazon logistics services when they open cross-border e-commerce stores. This article will introduce: the return and exchange process and content of Amazon logistics services, hoping to provide Chinese cross-border e-commerce sellers with more e-commerce perspectives.
1. The return and exchange process and content of Amazon logistics services.
1. Cross-border e-commerce sellers should first log in to Amazon’s website and click Orders in the background to enter the order list.
2. When the cross-border e-commerce seller clicks to enter the order list, he can select Return or replace items on the order to apply for return.
3. Select the reason for applying for return, fill in the comments, and click Continue.
4. You can check the refund method according to the actual situation. (Full or partial refund)
5. Choose the shipping method for product return.
6. When choosing a good shipping method, you can choose the free Amazon Dropoff, and be sure to print the return label.
7. Amazon will send an email to the mailbox, just print out the Return Label and stick it on the package.
8. Take the package to the Amazon Store, the staff scans the barcode on the Return Label, and the return process is completed.
2. What should be done correctly when returning or exchanging goods?
If the cross-border e-commerce seller’s package is at the cargo agent and has not been officially shipped, after receiving the user’s refund request, it will be intercepted and returned to the buyer, and the full amount will be refunded to the buyer. Refund processing. If the goods have been sent and the package cannot be intercepted, the cross-border e-commerce seller should negotiate with the user as soon as possible and explain the reason.
In short, the above is about the “Return and Exchange Process and Content of Amazon Logistics Service”. In the process of choosing a return, the seller needs to provide a return label and let the user stick it on the package. If a cross-border e-commerce user applies for a refund but the package has not yet been shipped, the seller must contact the freight forwarder as soon as possible to intercept the goods. If the package has already been shipped, the seller must explain it to the buyer.