When many sellers first come into contact with the Amazon logistics process, they are often confused by professional terms such as “first-leg service” and “return service”. In fact, FBA first-leg service refers to the process of shipping Chinese products to overseas warehouses. This issue will provide a detailed introduction to “Amazon’s full logistics service”, hoping to help all cross-border e-commerce Amazon sellers establish a new understanding.
1. The transportation method of Amazon’s full logistics service.
Amazon’s full logistics service can choose three transportation methods: sea transportation, air transportation and FBA overseas warehouse distribution. Cross-border e-commerce sellers can choose the most suitable delivery method at any time based on the various attributes of the goods sold, consumers’ personalized exclusive delivery requirements, actual transportation costs and other factors.
Of course, if sellers are willing to choose third-party overseas warehouse services, Amazon also allows it. Most overseas warehouses will also assist FBM sellers with shipments; you can choose to let overseas warehouses handle subsequent returns.
2. Return issues of Amazon’s full logistics service
For possible return applications and exchange applications, Amazon requires that the product be returned to the local FBA warehouse and be handled by the FBA transporter , the seller only needs to coordinate and contact in the middle. After the goods arrive, the FBA warehouse will send the goods back to the seller’s warehouse, and a formal refund will be issued after the goods are officially returned.
If the returned goods do not affect secondary sales, sellers can contact Amazon to relabel the product and sell it again. If it has affected secondary sales, Amazon will prompt the damage of the product, and sellers should pay attention to the message reminder.
3. Sellers can choose third-party agents.
On Amazon’s backend, there is a list of officially designated return providers. Sellers can choose any provider and click to accept returns in the buyer’s country/region.
In short, the above is an introduction to Amazon’s full logistics service. For first-leg services, sellers need to know: you can choose a third-party overseas warehouse to handle it on your behalf, or you can ship it by sea or air freight; for return services, sellers need to know: if you are executing a return issue, You can choose to use a third-party transporter or Amazon FBA logistics.