For wish cross-border e-commerce sellers, handling complaints must be part of the routine work. Therefore, when handling complaints about products, logistics, delivery, etc., it is necessary to obtain specific results based on specific circumstances. This article will focus on: Wish’s policies on delayed shipment appeals. I hope it can be helpful to all wish sellers.
Due to the frequent complaints about delayed shipments of Wish, in order to ensure consumers’ consumption experience, the Wish platform has specially issued a series of monetary penalty policies for delayed shipments of Wish merchants: If a single Wish order is If the price is less than 100 US dollars, if the order is not shipped normally within 168 hours after the order is placed, the Wish platform will be fined. The minimum limit for this penalty is 20% of the order amount or $1.
If the price of a single order on the Wish platform is higher than US$100, a fine will be imposed if the order is not shipped within 14 days after the order is generated. The fine is 20% of the order amount or US$1.
There is another situation: according to the relevant regulations of the wish platform, if the delivery of order logistics products is confirmed within a certain period of time, the above delay penalty policy will not be implemented and all instructions will be revoked. , but the policy system of different wish sites will change, and the number of marking days will be different in each country.
However, if the wish cross-border e-commerce seller modifies the logistics information of the order without consent, the relevant delay delivery penalty will still be enforced and will not be revoked.
Then, after the cross-border e-commerce wish user submits a complaint request, the wish seller can check the processing status of the complaint in the complaint portal in the background. Therefore, when a wish seller submits a delayed delivery appeal, he or she will see updated information on the “Logistics Tracking Appeal” page.
In short, the above is a series of interpretations of “Wish’s policies related to delayed shipment complaints”. Through a detailed analysis of the policy documents, it can be seen that Wish sellers may face problems when dealing with delayed shipments. Departure policy for a certain amount of money. As for the amount of money, you need to understand it through the “Logistics Tracking Appeal” path.