With the rapid development of global cross-border e-commerce, more and more people choose to register and open stores on the eBay platform. However, the development of this e-commerce platform has also brought about a series of problems, especially for sellers. How to properly handle complaints and compensation caused by sellers not shipping goods after eBay payment has become a very important issue, because this directly It is related to the seller’s store reputation and the buyer’s trust in it. So, what are the compensation contents for sellers who do not ship goods after eBay payment?
If the seller fails to deliver the goods within 3 days after the buyer purchases the goods on eBay, the buyer can apply for a refund first. After the seller agrees to refund, the buyer can initiate a complaint against the seller on the purchase page. At this time, the seller may communicate with the buyer and negotiate to solve the problem. If the seller does not communicate with the buyer or fails to solve the problem, the seller will be deducted 4 points and needs to pay the buyer a compensation of no less than 5 yuan, with the maximum compensation not exceeding 5% of the total order amount. This system can protect the rights and interests of buyers, force sellers to deliver goods on time, and avoid unnecessary losses.
If the merchant delays delivery or falsely delivers the goods, and fails to deliver the goods within the specified time, the relevant order will be judged as an out-of-stock order, which will have a great impact on the seller’s store reputation. . The direct result of this impact is compensation to consumers, and may affect the store’s conversion rate and rating, as well as the store’s authority.
In most cases, if an item doesn’t arrive, the seller is usually able to resolve the issue. But if the seller still cannot solve the problem after 3 working days, eBay customer service can help the seller. Therefore, as an eBay seller, you must always pay attention to the delivery time and ensure that the seller’s obligations are fulfilled in a timely manner to maintain a good store reputation.
The above is the compensation content for sellers who do not deliver goods after eBay payment. As an eBay seller, timely delivery and good after-sales service are the keys to maintaining the reputation of the store and winning the trust of customers. If a problem is encountered, the seller should proactively communicate with the buyer and solve the problem. In this fiercely competitive e-commerce market, only by continuously improving your service level can you stand out among many sellers and win the trust and support of more customers.