Amazon sellers need to understand some relevant knowledge and processes when processing returns. Among them, the self-shipping return process and the FBA return process are handled differently. How do Amazon sellers handle self-shipping returns? This article will introduce in detail what self-shipping returns are, the self-shipping return process, the FBA return process, and how to return unsellable products.
1. What is self-delivery.
Self-delivery refers to a seller’s delivery method in which the seller prepares, packages, and delivers the goods to the buyer. If the buyer requires a return, the seller needs to understand the self-shipping return process and the FBA return process in detail, as well as how to handle the returned unsellable products.
2. How Amazon sellers handle self-delivery returns.
1. The buyer requests a return and provides the reason for the return, and the seller needs to respond in a timely manner.
2. The seller provides the buyer with a return label and detailed return address.
3. After receiving the returned goods, the seller will conduct a comprehensive inspection of the goods and choose to refund or replace the goods according to the situation.
4. The seller will inspect the returned goods to confirm whether the goods are unsellable, and then decide whether to issue a refund.
3. How Amazon sellers handle FBA returns.
1. The buyer requests a return and provides the reason for the return.
2. The seller queries the order record in the FBA management background, chooses to accept the return and provides a return label.
3. At this time, the buyer can choose the FBA delivery address or the seller’s own address to send the return.
4. After receiving the returned goods, FBA will conduct a comprehensive inspection of the goods and choose to refund or replace the goods according to the situation.
4. How to return unsellable products.
Sellers need to inspect unsellable products, determine the cause of the problem and record it. If the problem is caused by incorrect information or other unavoidable accidents, the seller needs to ensure that the reason for the return is clear and negotiate with the buyer as much as possible. If the problem is an unsellable product caused by the seller, the seller should contact the buyer as soon as possible and provide a quick solution.
How Amazon sellers handle self-shipped returns requires sellers to carefully understand and learn to ensure efficient communication and business process management during the return period. If an item is returned and cannot be sold, the seller needs to carefully document the cause of the problem and negotiate a return solution with the buyer as quickly as possible. As a seller, stay efficient and professional in order to prove your business value and hospitality.