Amazon, as one of the world’s largest e-commerce platforms, provides buyers with a variety of payment methods. However, there will inevitably be situations that cause orders to be canceled or refunded. At this time, proactive refunds become very important. In this article, I will introduce Amazon sellers’ proactive refunds and the payment methods they use.
1. What is an Amazon seller’s initiative to refund.
Amazon’s proactive refund refers to the process in which Amazon directly performs the refund operation if the merchant cancels the order or the buyer applies for a refund before the order is shipped. This refund method is relatively convenient and fast, and can save a lot of the cumbersome refund process.
2. Payment method.
1. Alipay and WeChat payment.
In China, Alipay and WeChat Pay are the two most commonly used payment methods, and they can also be used for Amazon’s proactive refunds. When a buyer uses Alipay or WeChat Pay to purchase goods and applies for a refund, the refund will be returned to Alipay or WeChat wallet, and the buyer can choose to withdraw the refund balance to a bank card.
2. Gift card payment.
After buyers purchase gift cards, they can purchase goods by entering the gift card code, which can also be used for Amazon’s proactive refund. The refund amount will be credited directly to the buyer’s gift card balance, which can be used toward other purchases.
3. One-click debit card payment.
The buyer enters the debit card information into the Amazon system and selects one-click debit card payment. Like other refund methods, the refund amount will be returned to this debit card.
3. How to operate Amazon’s initiative to refund.
After canceling an order or submitting a refund request, the system will automatically create a refund request for you. There is nothing you need to do before Amazon returns your money. Once the system approves and refunds the buyer, the refund will be returned directly to the buyer’s payment account.
4. Tracking of refunds.
Merchant can view the refund processing status and amount of each order on the “Refund Processing” page. If the merchant cancels the order, the corresponding amount will be returned directly to the buyer’s payment account; if the buyer initiates a refund application, it will be processed according to the specific situation.
Amazon seller’s proactive refund refers to the process of refunding directly by Amazon before the order is shipped. You can use Alipay, WeChat payment, gift card payment and one-click debit card payment. payment method. Both merchants and buyers should understand the processes and operations of these payment methods to better handle chargebacks.