The Wish platform has very strict product management for sellers. If the products sold are infringing and reported, you will be punished accordingly. However, if you are selling a regular product and are maliciously reported and accused of infringement by other people or merchants, you must learn to protect your legitimate rights and interests. So, let’s find out what should the wish seller do if he receives an infringement lawsuit?
1. What should a wish seller do if he receives an infringement lawsuit?
The product management of the wish platform is extremely strict. If the seller’s products are infringing, he will receive corresponding penalties. If you are selling legitimate products but are maliciously reported for infringement by others or merchants, you must learn to protect your personal rights and interests.
2. If someone is maliciously reported, everyone must prepare the corresponding information for appeal.
1. Prepare appeal materials.
For example, if the product is complained of infringing on intellectual property rights and it is the brand owner, or there is proof of brand authorization, the following supporting materials should be prepared: trademark registration certificate, patent certificate, copyright certificate, authorized sales letter , proof that the supplier has the right to resell, proof of cooperation with the supplier and other relevant supporting documents. Prepare existing supporting documents, or visit the Wish appeal page to view detailed materials that need to be prepared.
2. Start a complaint.
If there is a complaint of infringement or violation, wish will send an express email to your email address, which will explain in detail the reason for the alleged infringement. The email will also provide the appeal URL. You can click this link and jump to Wish’s violation appeal page. Scroll to the bottom, click “Provide Authorization”, and then upload supporting documents. Then, choose a brand. If there is no brand to be uploaded in the options, you can upload a new brand. After that, click “Submit” and wait for the platform’s review. You can also directly appeal to wish via email. The content of the appeal email should clearly explain that there is no infringement of intellectual property rights and there is Relevant supporting documents. Upload supporting documents in the attachment and wait for review. If your appeal is rejected, don’t be nervous. It is recommended to wait two days and then appeal again. Carefully check the reasons for failed appeals, fill in the missing information and appeal again, so that you can easily pass the review.
3. Restore permissions.
When the wish seller’s infringement complaint is approved, restrictions such as restricted permissions and frozen account funds will be lifted. Accounts can also be restored to the state they were in before the alleged infringement, so don’t worry about negative repercussions.
The above introduces the relevant knowledge about what Wish sellers should do if they receive an infringement lawsuit. In short, the appeal is relatively simple, and the key is to prepare the required materials. If you appeal through the designated appeal portal or email, it is easy to pass the appeal in cases of misjudgment like this. If you are complained of infringement, you must protect your personal rights and interests as soon as possible to avoid adverse effects.